Warranty Service Administrator
Current• Liaise with Construction, Sales, Administrative, and Legal teams to ensure timely delivery of suites according to occupancy schedule, while ensuring standards are met with minimal deficiencies • Respond efficiently and accurately to a wide range of homeowner inquiries for multiple high-rise projects, adhering to all internal policies• Establish and maintain homeowner records and suite files at site; process and update deficiency tickets in BuilderLynx throughout the Tarion warranty process; track and generate deficiency reports• Collaborate with site teams and trade partners to ensure suite delivery standards are met through the pre-PDI, PDI, and post-occupancy phases• Establish and oversee the key release process at site in collaboration with Legal and Property Management teams; generate weekly and monthly occupancy reports for upper management• Create and revise Tarion CCPs; administer and process Tarion 30 Day and 1 Year Forms; coordinate with service technicians to evaluate warrantability of deficiency claims and schedule service• Employ a strong understanding of Tarion CPGs and OBC requirements when coordinating deficiency service, responding to homeowner inquiries, and conferring with Construction team regarding resolution of deficiency claims• Effectively manage site resources to ensure all obligations and builder repair deadlines are met efficiently, avoiding delayed occupancy and conciliation claim penalties• Establish warranty offices at site, policies and procedures for key release and deficiency workflows; train and support new hires to the Warranty Service team
