Daniel G. Email & Phone Number

Lexington, South Carolina, United States

- RMM and PSA Tool Management: Oversee the Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools to ensure optimal performance and efficiency in service delivery.- Security Services Oversight: Implement and manage comprehensive security services to protect client data and ensure compliance with industry standards.- Service Desk Leadership: Direct the Service Desk operations, focusing on high-quality customer service and effective resolution of issues.- Technical Account Management: Act as the primary technical point of contact for clients, fostering strong relationships and ensuring their technical needs are met.- Project Management: Coordinate and manage projects from inception to completion, ensuring they are delivered on time, within scope, and budget.

West Columbia, South Carolina, United States

Managed multi-site infrastructure including (but not limited to):1. Physical Servers (Windows)2. Telephony (Cisco)3. Networking (Cisco, Meraki, AeroHive (Extreme))4. Mobile device (iOS and Android through AirWatch)5. Access Control6. Surveillance SystemsIn addition to Systems Engineering duties, I provided Senior Leadership to the IT Department.

Camden, Sc

Support for the entire IT infrastructure at Hengst Filtration in North America, primarily Camden, SC:- Close cooperation with the central IT department in the Hengst Group (travel to Munster, Germany)- Dell EMC Unity storage and Dell R430 virtual hosts- Dell PowerVault ML3 Backup and Data Recovery - Commvault Software- Windows Server 2008R2 - 2019, SQL Server, MS O365, S4B, OneDrive, SharePoint, Windows 10- Active Directory, GPO, WSUS, DCHP, DNS, PrintServer, Exchange- Sophos Firewall, MPLS, VPN, VoiP, MobileIron- Server Virtualization VMWare ESX upgrade/migration from 5.1 to 6.7, management- DxUnion(PC/Server deployment), Symantec Endpoint Protection, Ivanti Device and Application Control- Industrial/production support, such as: Inray, AtlasCopco, Siemens- Ruckus WAP deployment and management- LAN network on HP switches (configuration and deployment, total overhaul 2020)- Implementation of the Hengst standard for computer hardware (servers, workstations, etc.)- SAP: inventory number for IT hardware, purchase requisitions, user management- Diagnosing, analyzing and resolving failures- Computer hardware repair, user support- Cellular account and mobile device management- Surveillance camera deployment, configuration, and management- Remote support of users across North America- User hardware testing and purchasing (PC/NB, Monitors, docking stations etc...)Added responsibility for the other North American locations:1. Convert from managed virtual switching through carrier to Point to Point AirFiber connection2. Move and configure equipment from Novi, MI plant to Raleigh, NC office3. Replace highcost MPLS with site-to-site VPN for Raleigh4. Total recable and cleanup of network racks/closets, implementation of new Fiber runs

Columbia, South Carolina Area

· Collaborate with technical professionals from small to enterprise size environments from the public, private, and government sectors.· Communicate in-depth technical concepts, including but not limited to backup strategies, backup types, storage deduplication, WAN bandwidth utilization and maximization, hardware peripherals, VIrtualization, LAN and WAN networking and advanced networking (VLAN, VPN, Security), · Produce internal and external content using Knowledge-Centered Support methodology to help customers resolve issues and gain a better understanding of how to best utilize Unitrends technologies.NAS/SAN storage and networking, cloud-related concepts.· Diagnose and repair data errors, databases, and disks within the hardware and software RAID Arrays of the Unitrends Recovery Series systems.· Troubleshooting issues withins MS Exchange, MS SQL Server, MS SharePoint, Clustering Technologies, Networking, VSS snapshots, Windows services.· Familiarization and troubleshooting of common storage devices such as NetApp, EqualLogic, Buffalo, Data Robotics, Synology, QNAP, and others.· Experience troubleshooting and administering Linux CentOS, Ubuntu and FreeNAS OS· Experience with troubleshooting and administering VMware, Hyper-v, Xenserver, and QEMU.· Provide leadership to Chat Engineers in rapidly growing Online Support division.· Reviewed metrics daily to determine where growth opportunities were available for Support Chat division.· Provided technical leadership to all of L1 support, not just online support.· Single point of contact for engineers in customer escalation situations.

West Columbia, Sc

I maintain a server environment spread across three data centers; physical and virtual. I handle implementation and configuration of networking equipment. As an added bonus, I handle surveillance and desktop support.Manage windows server environments; OSX, Windows, Linux (ubuntu, mint, fedora) workstations.

West Columbia, Sc

Assisting Agape companies with anything from basic computer fixes to provided cell phones to server maintenance. Basically, if it's a piece of technology, I fix it.Managed Allscripts servers and support/sales contact. Worked primarily in the field with Agape Senior Primary Care.