• Universally trained to handle all aspects of frontline operations from Customer experience to conductingholistic safety reviews within the Trust & Safety department.• Within Trust & Safety I worked as an assigned agent investigating incidents for potential safety risks.Making final determinations regarding users and the safety of our community and platform.• Handled all aspects of inbound and outbound customer contacts via phone, email , and chat.• Assisted users to file claims for reimbursement due to accidental injuries and incidents that took placeduring a stay booking.• Trained and nested new agents to go onto the call floor, assist customers and understand properworkflow processes.• Worked closely with escalated customers through highly emotional incidents in a manner that wouldhelp to protect the brand identity and customer retention.• Utilized my strong critical thinking and interpersonal communication skills to find solutions forcustomers and team members quickly and efficiently• Created projects to help assist agents and streamline company workflows

Began working for Apple One during covid to be able to work from home. I was placed on remote contracts that primarily dealt with assisting the public with information regarding the pandemic. I worked for the CDC handling inbound calls and disseminating the most current and approved information from the CDC regarding Covid. We would also assist callers with information on where people could go for testing. I was also contracted for the state of Florida ERAP program. This position handled inbound calls helping people apply for emergency rental assistance and determining eligibility. What I enjoyed most about these contracts was the ability to help people and be of service during such a fearful time. I felt I was making a difference in helping people find the answers and assistance needed during such an emotionally challenging time. This was quite rewarding and enjoyable.

Responsible for all aspects of Theater and box office managementMaintained clear communication with both guests and artists to facilitalitate a smooth run of live theater showHandled phone inquiries and ticket salesBalanced bothe the box office cash and concessions sales at the end of the night

Responsible for all aspects of house and box office managementCreated and maintained accurate spreadsheets for box office salesOversaw the smmoth run of a show for both audience and performersHandled all aspects of both opening and locking up the building at the end of the night

Responsible for answering phones and taking accurate reservationsAssisted the General Manager in office related tasksKnowlwedgable in sales and customer serviceOversaw the private dinner service for large parties handling all aspects of service from arrival to payment and guest departure

generated repeat busines by building strong rapport with guests answering multiple phone lineHandled guest regarding reservations and special requestskept open communication between restaurant staff and managementMonitored and maintained even flow of service within the restaurantHandled closing of bills and evening cash outs for both guests and servers