Daniel Garrett Email & Phone Number

Arlington, Massachusetts, United States

Appeal insurance denials for medical necessity, timely filing, records requests, and duplicate claims.Analyze EOBs to evaluate if insurance payments received are in line with contractual requirements. Discover patient demographic and insurance information to facilitate accurate billing.

Greater Boston

Oversaw development and configuration work for enterprise financial services clients.Coordinated internal and external resources to ensure timely completion of projects and sprints.Advocated internally for accelerated resolutions to client support issues.

Boston, Massachusetts

Managed the post-sale relationships of over 20 Bold360ai customers ensuring ongoing optimization of deployments to meet and exceed customer goals.Delivered training sessions for agents, supervisors, administrators and content creators to ensure optimized usage of Bold360ai.Collaborated both externally and internally to identify opportunities for expansion and partner with sales or professional services to act upon those opportunities, either by facilitating a demonstration of additional… Show more Managed the post-sale relationships of over 20 Bold360ai customers ensuring ongoing optimization of deployments to meet and exceed customer goals.Delivered training sessions for agents, supervisors, administrators and content creators to ensure optimized usage of Bold360ai.Collaborated both externally and internally to identify opportunities for expansion and partner with sales or professional services to act upon those opportunities, either by facilitating a demonstration of additional products or by collecting and presenting requirements to internal teams for scoping of custom projects.Measured and monitored customer KPIs to track progress and completion of business goals and to identify potential risks Show less

Greater Boston Area

Presented custom technical demonstrations of enterprise software solutions to customers and prospects.Delivered both internal and external facing training sessions on Genesys software operation.Provided technical answers to customer RFPs and RFIs.Developed and presented detailed solution architecture diagrams to customers and prospectsServed as a trusted advisor to customers as they explore technology options to meet their business needs.

Muncie Indiana

Identified and resolved PC hardware, software, network, and external device issues.Trained Career Center Staff on IT processes.Facilitated technology operation at career center events, such as career fairs and resume workshops.Performed initial deployment and setup of new PCs for employees.

Indianapolis, Indiana Area

Performed a community needs assessment of Center Township in Indianapolis.Canvassed neighborhoods to accrue financial support for sustainable after school programming.Presented AYS’ services and managed relationships with school administrators.

Vicksburg Ms & New York Ny

Instructed Hurricane Sandy survivors on the registration process for FEMA assistance.Recorded, measured, and photographed damages to structures from both Hurricane Isaac and Sandy.Produced official FEMA public assistance project worksheets to determine FEMA funding eligibility.

Lexington, Kentucky Area

Raised over $100,000 in scholarship funds through telephone solicitation of alumni.Trained new hires in call center software operation, negotiation tactics, and customer service.Maintained a participation percentage of over 50% for fiscal year ’11-‘12.

Lexington, Kentucky Area

Assisted medical professionals and students in locating and obtaining library resources.Processed Inter-library loans.Maintained Library organization through shelving and shelf reading.

Master Of Science (M.S.), Information And Communication Sciences

Activities and Societies: Women Working in Technology

Certificate, Medical Insurance Coding Specialist/Coder

Bachelor Of Arts (B.A.), Communication

Activities and Societies: Kentucky Kernel