Daniel Gaudet Email & Phone Number

Waterloo, Ontario, Canada

Fielding calls and emails from homeowners, brokers and solicitors to provide servicing for residential mortgages, with a focus on retention and providing refinancing solutions to homeowners.

Waterloo, Ontario, Canada

• As the first point of contact for customers, I respond to a variety of customer inquiries via phone and/or email daily. I am responsible for:
• Analyzing customers’ accounts to ensure complete understanding of their needs.
• Recommending client-specific solutions and products to resolve customer needs.
• Handling difficult conversations with a combination of empathy and tact, working towards the goal of finding an agreeable solution, while adhering to company policy.
• Continuous Learning by regularly keeping up-to-date with new products, processes and policy.

Cambridge, Ontario, Canada

 Resolve requests and inquiries from dealers and consumers for a world-renowned manufacturer of flame and heat products. Product knowledge of over 50 SKUs, troubleshooting, order entry, and solve shipping issues. Master database management software for Canadian and US warehouses, customer assistance with online portal.

Guelph, Ontario, Canada

 Respond to Tim Hortons franchisee telephone and email requests related to delivery orders, company updates and miscellaneous operational assistance. Master several database and various software applications including Freshworks Freshdesk, SAP HANA, Manhattan WMS, MS Access, MS Outlook and MS Excel.  Multi-tasking, tackling an average of 100 open.

Waterloo, ON

Providing customer service to clients joining the new provincial benefits plan geared towards Ontario teachers.

Guelph, ON

 Achieve “First Call Resolution” to client concerns related to propane distribution including delivery, service, emergencies, billing and general inquiries in French and English Work in conjunction with team members across Canada Edit and contribute to National Operations Centre newsletter  Multitask, i.e. communicate with clients, create orders.

Guelph, ON

 Approve loans up to $750K; responsible for accurate and timely input, verification and analysis of assigned agricultural loan applications French and English communication with clients Managed client portfolio; performed credit checks; interpreted credit information Supported management in collecting delinquent accounts Took corporate photographs.

Charlottetown, PE

 Handled incoming French and English potential sales and customer service calls  Set up, dispatched, cancelled and rescheduled appointments Liaised with truck teams to arrange out-of-the-ordinary jobs  Responded to customer complaints and compliments

Charlottetown, PE

 Provided technical support in French to iPhone and iPod owners Set up repairs and helped troubleshoot issues related to cellular networking, wi-fi internet access and email

Charlottetown, PE

Provided website support and customer service in French to Aeroplan members

Charlottetown, PE

 Provided administrative services; processed files to determine program eligibility Contacted veterans’ spouses by phone to collect information; data entry and filing Assisted the librarian with all facets of the operation of the VAC Library

Charlottetown, PE

 Assisted with the development of a communications strategy for a non-profit organization Media promotion Published and wrote stories for the quarterly bilingual newsletter

Montreal, QC

 Assisted executive officers in a research and development company Performed reception and clerical duties

Montreal, QC

Junior editor for monthly medical magazineSelected and edited articles Laid out pages

Lloydminster, AB

Staff newspaper reporter for community newspaperCovered beats including court, school board meetings and entertainmentLaid out paper using Quark Xpress softwareTook photographs and developed colour film

Journalism Diploma, Journalism, Diploma

Skills-based training in print journalism including 12 weeks of on-the-job training as a newspaper reporter.

Film/Cinema/Video Studies

Activities and Societies: Literature Club 2nd Year Bachelor of Arts degree program (Film Studies)

Pure And Applied Sciences

Pure and Applied Sciences Program