Daniel Geleris Email & Phone Number

Huntington Beach, Ca, Us

Long Beach, California, United States

I create learning experiences through various media to improve on-the-job performance. This includes web-based training courses where I design and build all elements of the WBT including writing the storyboard, incorporating media assets, and building the course in Articulate Storyline 360. I have worked with many automotive OEMs such as Mercedes-Benz, Porsche, Mazda, Subaru, and more to achieve learning objectives and improve performance. In addition, I design instructional assets on… Show more I create learning experiences through various media to improve on-the-job performance. This includes web-based training courses where I design and build all elements of the WBT including writing the storyboard, incorporating media assets, and building the course in Articulate Storyline 360. I have worked with many automotive OEMs such as Mercedes-Benz, Porsche, Mazda, Subaru, and more to achieve learning objectives and improve performance. In addition, I design instructional assets on the cutting edge of the industrial metaverse using mixed reality. I storyboard, author, and deliver in Microsoft’s HoloLens 2 headset, and Adobe Aero for mobile mixed reality solutions. Show less

Torrance, California

Developed curriculum for the trainers within American Honda's contact center. In addition, I created and delivered classes on the basics of how cars work in a lecture-style format.

Torrance, California

When a new Honda or Acura vehicle was released, I was responsible for training the entire Contact Center (over 300 agents and managers) on its various functions in order to preempt customer inquiries. Additionally, I analyzed and gathered customer feedback data, then formatted it in such a way that Honda Engineering could use it to make future vehicle improvements.

Greater Los Angeles Area

Providing one-on-one coaching to Contact Center agents using recorded calls and a scoring system to improve the level of customer service.

Greater Los Angeles Area

Customer service representative via digital means such as Facebook, live chat, and email.

Greater Los Angeles Area

Managed vehicle issue cases for various regions and provided liaison assistance to advocate for customers.

Greater Los Angeles Area

Customer service representative taking inbound calls from customers and assisting them where possible. When a case needed to be further reviewed I would dispatch their case to a Honda Regional Case Manager to call them back.

Alhambra, California, United States

Conducted parts inventory, delivered to independent repair facilities, worked with Service operations and drove the customer shuttle while earning my bachelor’s degree.

Master'S Candidate, Instructional Design Technology

Extremely excited to be a part of Cohort 26 at the CSUF Master of Science in Instructional Design Technology program. Looking forward.

Bachelor Of Business Administration (Bba), Business Administration And Management, General