Daniel Ghaly Email & Phone Number

Experienced Engineer with a diverse skill set encompassing ITIL, excellent communication skills (both verbal and written), team leadership, and strong experience in customer handling. Adept in service desk management and possessing robust problem-solving skills, I am well-equipped to handle complex technical challenges and provide efficient solutions. With a keen attention to detail and effective negotiation skills, I excel in change management and ensure seamless transitions.Furthermore, I possess strong presentation skills, enabling me to effectively communicate technical concepts to technical and non-technical audiences. I have demonstrated expertise in project management, project delivery, and project coordination, ensuring successful outcomes and timely completion of tasks.Customer experience and satisfaction are at the forefront of my approach, and I am dedicated to delivering exceptional service and fostering long-term relationships. As a leader, I inspire and motivate teams to achieve their goals and drive success. I possess a keen understanding of customer success principles and employ strategies to enhance customer engagement and loyalty.With my comprehensive skill set and leadership abilities, I am poised to contribute effectively to projects, drive innovation, and deliver outstanding results. I thrive in dynamic environments and am committed to continuous growth and learning.

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  Misr International University

  Electrical, Electronic And Communications Engineering