Thais Rocha Silva Email & Phone Number

São Paulo, Brazil

• Be an strategic partner and create long-term partnerships focused on customer retention;
• Prove the value of the investment by converting operating results into ROI;
• Create strategic plans to ensure customer success;
• Manage and develop contacts and ambassadors;
• Synchronize customer communication with internal team and ensure customer needs are met
• Analyze metrics for account development and growth.

São Paulo

• Manage and optimize the platform to ensure client’s workflow efficiency;
• Create customized reports;
• Deliver strategic recommendations for scalability;
• Educate end users on best practices and functionality, ensuring long-term success;
• Deliver trainings in English, Spanish and Portuguese);
• Create and update training material.

São Paulo, Brazil

• Responsible for the management team of the consumer experience in Social Media of the brands of P&G Brazil and Latin America.
• Monitoring of the Facebook, Twitter, YouTube, Instagram and Tik Tok pages of the brands;
• Delivery of 19k monthly engagement interactions with consumers on social networks;
• Daily monitoring of team productivity and development of new strategies to gain productivity and quality;- Monitoring of the responses and activities of the team, with a focus on development, for the continuous.
• Organization of the team's work schedule, and redirection of functions and workflows;
• Preparation of qualitative reports for the global team to create strategies for social networks;

São Paulo, Brazil

• Responsible for the management team of the consumer experience in Social Media of the brands of P&G Brazil and Latin America.
• Monitoring of the Facebook, Twitter, YouTube, Instagram and Tik Tok pages of the brands;
• Delivery of 19k monthly engagement interactions with consumers on social networks;
• Daily monitoring of team productivity and development of new strategies to gain productivity and quality;- Monitoring of the responses and activities of the team, with a focus on development, for the continuous.
• Organization of the team's work schedule, and redirection of functions and workflows;
• Preparation of qualitative reports for the global team to create strategies for social networks;

São Paulo, Brasil

• Responsible for members relationship on Social Media channels as Facebook, Twitter and YouTube, guiding and answering questions through the Social Bakers tool.
• Responsible for member relationship between website or app, moderating the contact information, ensuring the security of the community and guiding the customer experience on the platform.

São Paulo, Brasil

• Responsible for managing Google Adwords project;
• Preparation of briefings of marketing campaigns aimed at the advertising agency;
• Prospecting for new partnerships;
• Implementation of the partnership relationship plan;
• Responsible for conducting workshops in partnership institutions;
• Management of events and congresses of the segment.

São Paulo E Região, Brasil

• Create and organize marketing campaigns to promote and publish events;
• Create budgeting reports, suppliers, public statistics, and payment control;
• Management ticket sales;
• Business agreement and relationship with partners and suppliers;
• Event’s monitoring.