Sara Denn Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington D.C. Metro Area

•Manage and optimize configuration of onboarded Sprinklr clients, to ensure their continued success •Optimization of opportunities; designing and configuring of solution•Maintain platform relevancy according to changes in business needs•Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality•Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements•Ensure that every client derives the most value possible from the Sprinklr platform•Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts•Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

London, United Kingdom

•Manage and optimize configuration of onboarded Sprinklr clients, to ensure their continued success •Optimization of opportunities; designing and configuring of solution•Maintain platform relevancy according to changes in business needs•Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality•Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements•Ensure that every client derives the most value possible from the Sprinklr platform•Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts•Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

London, United Kingdom

•Responsible for on-boarding clients and maintaining existing clients on two SaaS products (Cision and Vocus Public Relations) • Understanding clients’ purchasing needs and critical requirements• Managing on-boarding timelines, progress, priorities, tasks, issues and risks• Develop strong client relationships, with a view to understanding their on-going needs and relating these to the other products and services available. • Understanding of Public Relations/Marketing Industry (Social Media, Print, Broadcast, Online)• Translating requirements into a design (custom html templates) • Complete system reviews, in order to maximise the client's usage of the system prior to Account Executive handover • Onsite or web-based training on systems • Managing clients’ expectations• Liaison between Account Manager, Support team, 3rd party providers and client

Arlington, Va

• Special Event Planning and Event Catering (Wedding, Special Events, Corporate)• Collaborate with clients, chefs, and banquet managers in planning and execution of successful events• Maintaining a calendar of events for effective long term planning & management• Responsible for revenue generation and also encouraging repeat business• Supervising as Event Coordinator during events• Directed overall marketing and promotional aspects of Corporate Catering• Responsible for rentals and staffing for events

• Responsible for client retention and new business of 200 Small business accounts worth over $325,000• Taught Small business owners how to use Vocus software and implement marketing and public relations strategies• Coached clients through consistent outreach on best practices in reaching their customers and growing their business• Liaison between client and 3 different support teams to ensure clients’ issues were immediately resolved• Stayed innovated with the ever changing digital marketing landscape through constant self-study• Launched monthly campaigns for clients based on upcoming webinars or product updates and offerings• Used Salesforce CRM to track and report on all interactions for visibility•On-boarded clients in a timely manner• Consult and help clients develop marketing strategies with a measurable ROI• Advise on best practices for online visibility and distribution, including SEO• Ensure client satisfaction through follow-up and mediation• Help clients reach and create relationships with traditional media• Help clients with E-Mail marketing campaigns through iContact• Assist in new employee development with training & mentoring

Falls Church, Va

• Worked with VP of Sales in support of marketing initiatives •Provided administrative support to the Executive, Sales Executives including corporate travel arrangements, lead generation, sales presentations etc.•Responsible for research and pre-trade show coordinating; all arrangements, logistics, scheduling, preparing marketing materials, and post show wrap up/follow up. • Maintained marketing calendar and marketing budget• Served as key liaison for the sales team towards marketing efforts including preparing sales events, marketing materials, promotional materials, etc. • Daily management of updates to Social Media (Twitter/Facebook,LinkedIn)• Worked on suggestions for re-vamping of new website

Richmond, Virginia

•Reported to Creative Director-Digital Strategy & New Media •Maintained and created social media and branding efforts •Worked with graphic designer for department logo •Attended university events to meet and find potential interns•Responsible for hiring summer interns and their assignmentsFridays at Sunset: Jonson Inc in-house 12-week concert series •Worked directly with event manager in executing set up/breakdown of the event layout and • decorations (including VIP area.) • Created client marketing campaigns (worked with local Starbucks, Best Buy and Qdoba)• Created artist marketing campaigns and weekly execution • Responsible for live social postings and engagement during event

*Sold company products and services to walk-in customers*Provided a high level of customer service support with product expertise and advanced selling skills. *Guided customers through the purchasing decision, activation process, and educated customers on their new purchase. *Achieved sales goals and service performance requirements through new customer sales, sales of accessories and features, and by provided excellent customer satisfaction.

-Administrative tasks (answering phones, e-mails, distributing mail, filing vendor receipts, etc.) -Collaborated with Production Assistant in finding material for productions (b-roll footage, APA images, news articles, etc.) -Create graphics for production pieces-Maintained video information in Filemaker-Managed bookings for film/photography crew-Fulfilling DVD orders-Entering Film Festivals

Bachelor Of Science, Mass Communications Concentration Public Relations Minor General Business

Activities and Societies: Sigma Sigma Sigma

Education record