Daniel Gilroy Email & Phone Number

Greater Atlanta Area

Pompano Beach

A new not-for-profit organization that assesses, trains and prepares low income candidates for the job search and the interview process. Whether you are a student, graduate, veteran, or among the homeless, ending your unemployment and increasing your chances of becoming employed are our goals.

Provide desktop support to mid level enterprise size companies. Provide VPN support for users in the field. Active directory management, creation and deletion of users, computers and policies. Backup, rebuild and new setup of profile for users in desktop, servers. Update and restore software and resolve errors and issues for users in the field. Run service packs updates for workstations and servers. Resolve E-Mail issues for users in lotus notes 6.5, 7.0.3, 8.0.2 and Outlook 2003, 2007 and 2010. Setup conference call and Virtual Meeting software for users in the field. Replaced necessary hardware within laptops, desktops, servers and printers. Setup cameras and lifestyle video conferences in conference rooms. Setup and maintain backup software server. Provide support for Cisco VOIP phone users, adding and removing names, setting up voicemails and providing Cisco Communication software. Level 2 printer, desktop, laptop PDA and tablet support. Creating fresh Ghost Images of Windows 7 Enterprise 32-64 bit. I-Phone Android and Blackberry support.

Assisted Administrator in imaging new pcs, adding and removing users, monitoring backup and completing restores, moves, adds & changes, research, installation and troubleshooting new software, hardware & software troubleshooting & maintenance, bookkeeping entries and report printing, printer installation, and meetings with developers and software vendors.

Level 1and 2 helpdesk support. Re-image desktops and laptops using images from the network. Remote Assistance via VPN, Dameware, Ultra VNC and SMS. Update and validate Windows NT user accounts in Active Directory and Clarify CRM. Set up Virtual Private Network accounts for field technicians. Troubleshoot and resolve Windows XP application issues, Office 2003 issues and networking issues. Create troubleshooting tickets for Deskside support via phone and/or email. Run weekly New Hire and Termination Reports for SOX compliance for HR using Crystal Reports. Train new employees

Provide technical and internet assistance to Cleartel, NII and Supra Telecom subscribers. Create new DSL and Dial Up internet accounts. Troubleshoot and resolve DSL and Dial Up issues for corporate entities and residential customers. Installed Wave Connect and Aria Software on technicians and Supervisors computers. Installed Network Cards on Lab computers

Provided technical assistance to Kaplan Faculty, staff and students. Set up new hire or modified existing Windows and Citrix user accounts. Provide technical assistance online to students and faculty experiencing difficulties with the online campus network. Create classroom materials and exams for online professors. Created connection to network printers for Faculty and Staff. Installed RAM and SATA Hard drives on company computers.

Provided technical assistance to BellSouth and Gateway DSL customers. Troubleshoot hardware, software, network and internet access issues. Walk customers through diagnostic processes and suggest fixes or parts that are necessary to correct the problem.

Networking: Setup computers within campus LAN, run network cable in dorms and assist with all network issuesComputers: Software installation - Microsoft Windows 2000, Microsoft Windows XP Professional, Microsoft Office 2000 & Microsoft XP Pro. Downloaded and installed hardware drivers. Hardware Installation - CD drives, hard drives, Network Interface Cards (NICs), sound cards, modems, memory, switches and hubs. Support Computer Lab - Assist students with client and application issues.