Site is in Top 20 places out of over 1000 to eat in Leicester on Tripadvisor

Head of department for Bars and hotel duty management. Lead the Bars team including supervisors on a daily basis ensuring standards are maintained and sales are achieved. Introduction of a gin range to increase SPH and creation and launch of 2 cocktail menus.

Summary of Role• Responsible for the total management of the restaurant business in order to achieve and maintain high standards of Quality, Service and Cleanliness.• Ensure the effective training and development of all staff and management. Operations (Health & Safety, Loss Control)• Maintain overall quality and service standards • Follow up on management team shift control issues• Develop Operations Standards Audit action plan• Manage contract services to restaurant• Ensure that Health & Safety and Food safety working practices are adhered to at all times Business Planning & Financial Control• Financial planning• P & L management (achievement of sales and profit targets, projections)• Develop and co-ordinate an Annual Business Plan• Invoice payment Customer Service• Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness• Respond to written customer complaints• Ensure front counter procedures are being used consistently People Management & Development• Hold regular staff planning meeting with Senior Assistant Manager to devise recruitment plan• Complete competency reviews and development plans for management team• Complete a training needs analysis for staff, supervisors and managers and devise training plans to suit needs• Identify potential in staff and managers and provide individuals with development training Sales Building• Keep aware of local competition and develop plans to retain customers• Local restaurant Marketing analysis – liase with the Marketing department and Area Manager on implementation of new ideas

Full accountability for the business P&L and ensuring the site achieves KPI's. Leading by example to inspire the team to provide the best service at all times.Full 360 recruitment responsibility to source suitable candidates for various roles within the business from entry level up to management level. Using job boards, social media and career fairs as well as running recruitment campaigns to advertise vacancies. Leading telephone and face to face interviews and conducting working interviews (trial shifts) in order to ensure the right candidate is employed for the role. Ensuring all relevant documents and paperwork are completed and upload to the HR database to comply with legal requirements as well as company policies and procedures.Delivering company inductions to all new employees and training sessions as and when required to all members of staff from entry level to managers. I have experience of designing training sessions to push the team to excellence within their roles. Main Responsibilities Liquor margin control Delivering staff rotas to strict labour budgets Recruiting, coaching and developing team members and team leaders Delivering 1 2 1’s and setting PDP’s for team members/team leaders and supporting them to achieve their goals H&S compliance Using company tools to address poor performance, including investigations/disciplinary where found to be appropriate Effective cost controls to deliver profit conversion Licensing & Food Hygiene Law compliance Complaint Handling Cash Handling Generating revenue and developing the business P&L reviews Payroll Submission End of week processes Delivering maintenance to a strict budget

I started working for Whitbread in January 2011 as a Team Leader before progressing to Assistant Manager. I have worked at 2 sites as an Assistant Manager. I started at a high volume site which easily catered for 2000+ covers a week to assist in the development of a small struggling site currently catering for 800 + covers a week. During my time with Whitbread I have been involved in menu launches, trials such as the continual reinvention of “Buffet Place/Chef's Counter“ as well as many other initiatives.I work closely with the General Manager and deputise in his absence. I have supported new site openings as well as holding sites during management holidays and absence.Main Responsibilities Liquor margin control Delivering staff rotas to strict labour budgets Recruiting, coaching and developing team members and team leaders Delivering 1 2 1’s and setting PDP’s for team members/team leaders and supporting them to achieve their goals H&S compliance Using company tools to address poor performance, including investigations/disciplinary where found to be appropriate Effective cost controls to deliver profit conversion Licensing & Food Hygiene Law compliance Complaint Handling Cash Handling Generating revenue and developing the business P&L reviews Payroll Submission End of week processes Delivering maintenance to a strict budget

Responsible for the day today running if this busy city centre bar

Account Manager for 300+ business clients. Working to achieve monthly sales KPI's by building relationships with current clients and seeking out further sales opportunities with the organisation.