Senior Customer Manager - Vice President
Current• Regional Management for key LatAm customer portfolio, enhancing client satisfaction and retention• Cultivated strong relationships with a diverse portfolio of clients, boosting loyalty and trust across LatAm markets, for insurance and wholesale.• Collaboration with underwriting and cross-functional teams to maximize profit by upselling and cross-selling strategies, identifying opportunities to help the client to improve their risk management and risk transfer strategy, bringing new business opportunities to ensure the highest quality of service, managing expectations and time frames according to client´s needs• Strategical commercial execution on the identification of innovative, parametric, captive and international programs opportunities that brings value to the company and satisfy customer needs• Multiline P&C knowledge, as well as surety and non-traditional solutions• Main managed industries: Food/beverage, traditional and renewable energy, oil & gas, mining and construction• Planning and reports presentation on account progress, goals, and initiatives to share with team members, stakeholders to track the client´s relationship development• Leadership and coordination for regional campaigns that contributes to the global results and KPIs follow up for sales manager´s results.• Provided guidance to staff on how to handle difficult customer situations.• Resolved complex customer inquiries in a timely manner.• Drove customer escalations to resolution by engaging directly with clients.
