• Regional Management for key LatAm customer portfolio, enhancing client satisfaction and retention• Cultivated strong relationships with a diverse portfolio of clients, boosting loyalty and trust across LatAm markets, for insurance and wholesale.• Collaboration with underwriting and cross-functional teams to maximize profit by upselling and cross-selling strategies, identifying opportunities to help the client to improve their risk management and risk transfer strategy, bringing new business opportunities to ensure the highest quality of service, managing expectations and time frames according to client´s needs• Strategical commercial execution on the identification of innovative, parametric, captive and international programs opportunities that brings value to the company and satisfy customer needs• Multiline P&C knowledge, as well as surety and non-traditional solutions• Main managed industries: Food/beverage, traditional and renewable energy, oil & gas, mining and construction• Planning and reports presentation on account progress, goals, and initiatives to share with team members, stakeholders to track the client´s relationship development• Leadership and coordination for regional campaigns that contributes to the global results and KPIs follow up for sales manager´s results.• Provided guidance to staff on how to handle difficult customer situations.• Resolved complex customer inquiries in a timely manner.• Drove customer escalations to resolution by engaging directly with clients.

- Producer and business broker for Mexican market for property, civil liability, energy, governmentaccounts, public tenders and technical branches.- Managing negotiations, placements and marketing strategies implementation for new and renewalbusiness, through the analysis of the business chain (Insurers, Retail Brokers, Ceding Companies, Reinsurance Brokers and Reinsurers).- Coaching on insurance and reinsurance risk analysis to account executives.- Portfolio management (issuance, payments, records, systems, etc.), optimizing time frames with the team.

- Responsible for the International Insurance Area at a Regional level in Central America, development of commercial relationships with brokers and reinsurers.- Coordination of business units, results monitoring, establishment of growth and developmentstrategies.- Identification of new business partners to support customers on the designing and innovative solutions for their insurance programs.- Advisory on the processes and new products offered by the Company, during the acquisition of newoffices in Central America, as well as integration of the group on the business operations with Aon Riskas a commercial partner.

- Responsible for P&C and Energy production in Central America and Caribbean Area for Guatemala,Honduras Haiti and The Dominican Republic, accomplishing 2 years of proven growth.- Handling the negotiations, placement and marketing strategy establishment, results follow up, budgeting and targeting new opportunities in the market.- Portfolio management (issuance, payments, records, systems, etc.), optimizing time frames withthe team and avoiding redundancies.

- Underwriting guidelines strong understanding, in order to perform account pre-analysis, identifying opportunities and business suitable for the Company, according to Underwriters’ Strategy.- Property Cat Modeling (RMS) management as per TOM (Target Operating Model) process.- Liason within Underwriting Team (across different Lines of Business) and CPO (Control Process Operation) Area in order to reflect UW rationale within Company`s System. - Global Programs Management.- Producing Accounts handling in order to manage and full fill Company`s Standards as per KPI and Underwriting quality. - Process effectiveness and efficiency to optimize timeframes, leveraging in house and worldwide process within Company. - Project development (process mapping, optimization of metrics and performance)- I worked closely in order to leverage UW and CPO process, replicating the rationale within Company`s Programs as the Company is expanding.

- Development of new clients in the Latin-American Market, liasing the Client and the Company, and leveraging opportunities.- Negotiation and quotation with Lloyd`s Reinsurers, in order to get the best reinsurance quote for our clients. - Contribution in the placement strategy, planning and account`s management. - Understanding of Company`s Compliance procedures to line up Market`s regulations with Company`s guidelines

- Underwriter responsible for Latin-America Market (Venezuela, Ecuador, Bolivia, Peru, mid-size Mexican accounts)- Portfolio optimization in order to get a profitable and balanced book of business.- Responsible for Company`s metrics, regarding my book of business.- Development of long term commercial relationships with the clients I attended (either Global Brokers, Cedant Companies and Local Brokers).- Direct negotiation with Reinsurance Brokers and Cedant Companies- Underwriting Modeling Management - Quotation and support for Governmental Mexican Accounts- Management of Latam Cat exposures (CatRader)- Underwriting, business strategic planning, management and quotation of facultative reinsurance programs for property and engineering risks in Latin-America.- Cross selling among business units in order to understand and fulfill Client`s needs.