Daniel Gonzalez Email & Phone Number

California, United States

Mission Viejo, California

Foothill Ranch, California

Performed in the RX prescription glasses division of Oakley. Provided high levels of customer service to employee’s military personal and external vendors. Managed front-end operations to ensure friendly and efficient transactions and customer interactions.● Responded and managed customer inquiry via telephone and email communications● Coordinated prescription orders and interactions between customers and RX doctors● Consistently obtained highest customer service ratings and feedback as identified high performer.

• Answered inbound calls from customers, determine their needs, and perform required tasks to meet strict customer satisfaction requirements• Responded to inbound technical support calls from customers, working in multiple systems to bring resolution to complex issues while driving first call resolution• Handled and resolved escalated service calls and processed appropriate resolutions • Assisted in training and development of service teams at both tier 1 and tier 2 call centers

• Assisted in new and existing staff training to ensure proper adherence to company processes and policies• Assisted in quality management reviews to improve all levels of customer service and• Mentored and coached individuals to improve and strengthen individual/team skills• Responsible for all escalated customer calls from a twenty person call center• Managed student exams and updating future versions of applied testing• Answered inbound calls from students, determine their needs while providing excellent service resolution• Responded to inbound technical support calls delivering quality resolution• Demonstrated extensive specific product knowledge and regulatory compliance information.

Bachelor Of Arts, History

Associate Of Arts (A.A.), General Studies

General Education

Activities and Societies: My Education, Sports and student council