Daniel Gonzalez Email & Phone Number

California, United States

Mission Viejo, California

Foothill Ranch, California

• Performed in the RX prescription glasses division of Oakley. Provided high levels of customer service to employee’s military personal and external vendors. Managed front-end operations to ensure friendly and efficient.
• Responded and managed customer inquiry via telephone and email communications
• Coordinated prescription orders and interactions between customers and RX doctors
• Consistently obtained highest customer service ratings and feedback as identified high performer.

• Answered inbound calls from customers, determine their needs, and perform required tasks to meet strict customer satisfaction requirements
• Responded to inbound technical support calls from customers, working in multiple systems to bring resolution to complex issues while driving first call resolution
• Handled and resolved escalated service calls and processed appropriate resolutions
• Assisted in training and development of service teams at both tier 1 and tier 2 call centers

• Assisted in new and existing staff training to ensure proper adherence to company processes and policies
• Assisted in quality management reviews to improve all levels of customer service and
• Mentored and coached individuals to improve and strengthen individual/team skills
• Responsible for all escalated customer calls from a twenty person call center
• Managed student exams and updating future versions of applied testing
• Answered inbound calls from students, determine their needs while providing excellent service resolution

Bachelor Of Arts, History

Associate Of Arts (A.A.), General Studies

General Education

Activities and Societies: My Education, Sports and student council