Daniel Gonzalez Email & Phone Number

Antioquia, Colombia

Medellín, Antioquia, Colombia

New business and Reseller Channels development.∙ Planning, directing, controlling and evaluating programs and portfolio ofPartnership Program.∙ Cross-selling and up-selling software services portfolio.∙ Design solutions for Contact Center, Omni channel solutions and Automatedprocesses based on Customer needs.∙ Coordination and Project Management.∙ Guarantee customer satisfaction.∙ Design Customer Experience CX and implement quality control programs. ∙ Forecasted… Show more New business and Reseller Channels development.∙ Planning, directing, controlling and evaluating programs and portfolio ofPartnership Program.∙ Cross-selling and up-selling software services portfolio.∙ Design solutions for Contact Center, Omni channel solutions and Automatedprocesses based on Customer needs.∙ Coordination and Project Management.∙ Guarantee customer satisfaction.∙ Design Customer Experience CX and implement quality control programs. ∙ Forecasted activity to Latam Account Managers.∙ Responsible for meeting monthly customer satisfaction goals∙ Support in Defining the product roadmap and strategy.∙ Define meaningful KPIs that track process success. Show less

Colombia

Cybersecurity consulting to BPO in Colombia, analyzing internal and public security risks from websites.∙ Software Consulting focused on analyzing the scope and improvements of the contact center platform against its competitors in the market for asoftware company.

Medellin

Management information technology and computer system.∙ Administration of Voice platforms, Server, Storage, Networking, Securityand Software.∙ Project management for implementation IT solutions.∙ Management Service Providers and Partner Ship.∙ Budget control IT infrastructure per year.∙ Efficient administration and operation of Data centers, according to theguidelines defined for the organization.∙ Monitor performance of computer systems/software and… Show more Management information technology and computer system.∙ Administration of Voice platforms, Server, Storage, Networking, Securityand Software.∙ Project management for implementation IT solutions.∙ Management Service Providers and Partner Ship.∙ Budget control IT infrastructure per year.∙ Efficient administration and operation of Data centers, according to theguidelines defined for the organization.∙ Monitor performance of computer systems/software and networks.∙ Facilitate best user experience through continuous support, end-usertraining, improvements and communication of system changes.∙ Designing and implementing security, availability, contingency andbusiness continuity plan (BCP).∙ Analyzed contract specifications for IT projects and negotiate pricing.∙ Performed financial analysis of projects; analyzed management indicators(KPIs).∙ Reviewed completed work for compliance with regulations.∙ Definition and implementation of IT processes Based on ITIL, CoBIT andISO.∙ IT information security policy management. Show less