Daniel Grace Email & Phone Number

Adelaide, Sa, Au

Greater Adelaide Area

I love the ethos of Keolis Downer! "THINK LIKE A PASSENGER"My primary role is a Passenger Service Assistant, whuch is a customer service and compliance based role on the historic Adelaide Metro Rail network. -Relief Station Supervisor Adelaide Railway manage and maintain safety across the rail network & in the Adelaide station. Deal with critical incidents, antisocial behaviour and first aid incidents daily. submit timely and accurate reports. Deploy and delegate duties to Customer service staff and ensure thier safety is the priority.

Adelaide Railway Station

(Public Transport)Wilson Security holds a special place in my heart, I was highly trusted, given great responsibility & opportunities. I was treated with respect by management and staff. Patrol Supervisor responsibilities as follows- Being Active member of the response unit.- Briefing and debriefing staff at the commencement and completion of shift.- Analysed security and incident data to plan and execute operations to counter antisocial behaviour & graffiti across the network for bus, train & tram.- Provided on the job training to new & existing patrol staff- Facilitated & implemented situational and scenario based training inside & outside of work hours.Team exercises & morale- Built strong professional rapport with the clients/ stakeholders in the private and public sectors. (face to face)- Detailed reports, graphs and statistics.- Followed strct policies, protocols & procedures, best safe work practices I made the closest of bonds with colleagues which I consider many of them family today.

Adelaide, South Australia, Australia

During my time at the private residence I also maintained a senior role at Wilson Security.This role was a high pressure & sensitive environment. -Support Worker to a young man with Special needs, assisting in facilitating day to day routines & activities.- Provided Security/ close personal protection for client & his family due to their situation & notoriety. - Entrusted with medical errands, confidential information. -various physical duties to help maintain the clients properties. - First aid response, recovery & support -Safe restraint and personal harm minimisation.( episodes/ seizures) - Followed the on site Doctor's directions for best safe work practices I was a part of a unit that travelled on detail with the client interstate for treatment for five weeks in 2019.We planned travel routes in convoy and outings in the community to minimise any potential risks to the client.