Daniel Graham Email & Phone Number

Belfast, Gb

Belfast, Northern Ireland, United Kingdom

• Manage key projects and deliveries for clients in conjunction with other senior management figures.• Maintain ISO Information Security Management System (ISMS) and take responsibility for ISO 27001 compliance.• Deliver key communications with clients around upgrades, maintenance requirements and migrations.• Investigate and write up detailed Unplanned Service Interruption (USI) documentation.• Lead governance and service review meetings with clients.• Provide single point of contact to colleagues for key system integrations such as billing and IT systems.• Develop and monitor KPIs for service delivery and support obligations.• Guide and coach first line support team in reference to customer need and support commitments.

• Manage project execution to ensure adherence to budget, schedule, and scope in line with ISO 27001 and ISO 9001 accreditation standards.• Develop or update project plans for information technology projects.• Monitor or track project milestones and deliverables.• Confer with project personnel to identify and resolve problems.• Submit project deliverables, ensuring adherence to quality and security standards.• Prepare project status reports for monthly management team meetings.• Direct or coordinate activities of project personnel.• Establish and execute a project communication plan.• Schedule and facilitate meetings with clients.• Initiate, review, or approve modifications to project plans.• Monitor the performance of project team members, providing and documenting performance feedback.• Negotiate with project stakeholders or suppliers to obtain resources or materials.• Coordinate recruitment or selection of project personnel.• Develop implementation plans that include analyses such as cost-benefit or return on investment.

• Manage project execution to ensure adherence to budget, schedule, and scope in line with ISO 27001 and ISO 9001 accreditation standards. • Confer with project personnel to identify and resolve problems.• Prepare project status reports by collecting, analysing, and summarizing information and trends.• Direct or coordinate activities of project personnel.• Assign duties, responsibilities, and spans of authority to project personnel.• Monitor the performance of project team members, providing and documenting performance feedback.• Coordinate recruitment or selection of project personnel.

• Responsible for coordinating & maintaining a quality workflow during production.• Monitoring of production & recording of levels, implementing quality control ensuring a quality product.• Collect and analyse production samples to evaluate quality.• Analyse quality-control test results, and provide feedback and interpretation to production management or staff.• Stop production if serious product defects are present.• Communicate quality-control information to all relevant organisational departments, outside vendors or contractors.• Instruct staff in quality control and analytical procedures.• Produce reports regarding non-conformance of products or processes, daily production quality, root-cause analyses or quality trends.• Participate in the development of product specifications.

• Design or prepare graphic representations of Geographical Information Systems (GIS) data using GIS hardware or software applications.• Maintain or modify existing Geographical Information Systems (GIS) databases.• Review existing or incoming data for currency, accuracy, usefulness, quality or completeness of documentation.• Digitising and Geo-rectifying and ensuring the project is carried out to the requirements of the specific client.• Complying with digitising and quality procedures, ensuring these are employed at all times.

• Compile, sort and verify the accuracy of data before it is entered.· Store completed documents in appropriate locations.• Maintain logs of activities and completed work.• Select materials needed to complete work assignments.• Document scanning i.e. indexing and scanning documents into a database which the client has approved.• Reassembling files in a suitable way for storage until the client requests them.• Exporting files into different formats e.g. xml or other database systems to provide the client the most convenient method for them to access the indexed data.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.• Assist customers by providing information and resolving their complaints.• Issue receipts, refunds, credits or change to customers.• Receive payment by cash, cheque, credit cards, vouchers or direct debits.• Handling and managing large amounts of money.