Daniel Grant Email & Phone Number

London, England, Gb

London, England, United Kingdom

Within this role, my responsibilities include: • Using a range of software, including MS Office, Excel, Word and PowerPoint.• Managing online and paper filing systems.• Managing staff annual leave schedule and entitlements.• Devising and circulating ‘Weekly Whereabouts’ notifications to ensure all staff are aware of any team absences or travel.• Recording office expenditure and managing company credit cards and petty cash.• Working closely with company accountants managing and organising invoicing.• Negotiating annual benefit subscriptions to ensure the company remains on the best and most cost-effective deal (incl. Health Insurance, Dental and Cash Incentive Schemes).• Organising the office layout and maintaining supplies of stationery and equipment.• Maintaining the condition of the office and arranging for necessary repairs, sourcing appropriate maintenance workers. • Attending the office building’s Facilities Management meetings to ensure I am sighted on any scheduled work in order to prepare my office and colleagues.• Organising meetings for staff, setting agendas, taking minutes.• Overseeing the training and induction of new administration staff.• Promoting staff development and training.• Writing reports for senior management and delivering presentations.• Responding to client’s enquiries and complaints.• Reviewing and updating health and safety policies and ensuring they are observed.• Acting as Fire Marshall and First Aider for the company.• Arranging regular testing for electrical equipment and safety devices.• Attending conferences and training.

London, England, United Kingdom

Within this role, my responsibilities included:• Ensuring a positive and professional client service experience was received by all clients.• Managing client enquiries via phone, email and in person.• Providing clients with advice and assistance on services offered.• Directing client complaints or complex queries to relevant departments in a timely manner.• Expediting serious issues to management to ensure prompt resolution.• Building positive client relations by checking in regularly and maintaining open communication.• Maintaining client records and documenting processes.• Identifying potential client services concerns and facilitating proactive intervention steps.• Recommending service improvements based on client services feedback.• Training and inducting new team members.