Daniel Gray Email & Phone Number

Crimora, Va, Us

Crimora, Va, Us

Building coziness and self-sufficiency into tiny spaces with small wood stoves. Design, inspiration, and technical expertise for safely installing small wood stoves in RVs, converted school buses, tiny homes on wheels, cabins, and other mobile and recreational spaces.As General Manager and Integrator, I'm responsible for harmoniously coordinating the efforts of the leadership team and the entire company.◽ Clearly define our Vision, Goals/KPIs, Rocks, and Issues. Lead regular leadership team meetings and 1:1s with department managers to remove obstacles and keep our strategic plan on track.◽ Build a vibrant Culture around our Purpose and Core Values.◽ Document and continuously refine our Core Processes.Since joining as the founder's virtual assistant at a scrappy 2-person online retail startup in 2017:◽ Built systems and processes to carefully scale from $158k to $2.5MM in sales from customers positively in LOVE with their purchase and the support they received.◽ With a culture-driven HR process, grew a vibrant people-focused hybrid-remote culture of 14 purposeful, driven, open, and fun team members.◽ Led project management teams in developing Floo the Parts Robot, Beep (our in-house warehouse workflow tool), and The Throne Composting Toilet (a new business sharing our niche).◽ Developed critical business tools including cadence projections tools to accurately predict seasonal demand for our long lead time inventory (4-6 months), scorecards measuring the leading indicators of our most important goals, and our One Team Working Agreement for a harmonious hybrid-remote team.

Dulles, Va And Fredericksburg, Va

Promoted from Commercial Sales Representative to Operations Manager for the Dulles and Fredericksburg branches. Managed teams of 3 and 5 service technicians, improved work standards and branch profitability, and proactively managed inventory. I personally drove service recovery efforts to resolve difficult customer issues.

Baltimore / Dc Area

Provided technical service, training, and relationship management. Competed regular service calls. Recommended improvements to drive customer satisfaction and account profitability. Generated business through cold-calling and managing leads. Worked with clients and prospects to design specifications, negotiate pricing, and influence buying decisions.

Md, Pa, Dc, De, Nova

Generated business through cold-calling and managing leads. Assisted architects, contractors, and building owners in developing specifications to suit their needs and budget. Followed customer relationship through the installation of equipment to ensure customer satisfaction and establish an ongoing relationship for maintenance and future needs.

Washington D.C. Metro Area

Provided technical service, training, and relationship management. Competed regular service calls. Recommended improvements to drive customer satisfaction and account profitability. Generated business through cold-calling and managing leads. Worked with clients and prospects to design specifications, negotiate pricing, and influence buying decisions.