Daniel Gray Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Accountable for 12 staff and answerable to Desktop Services Manager to provide 2nd/3rd line support and administration for 3000+ customers of dmg media’s different divisions including Metro, Daily Mail, Mailonline, Wowcher and external customers The Independent and Evening Standard Generation of weekly and monthly reporting for key stakeholders.Service level reviews with key stakeholders.Ensuring service levels requirements are met by key suppliers.Standardised training across Desktop Services and IT Helpdesk teams.Quarterly performance reviews to identify talent and loaned staff to other teams/projects to ensure team development.Simplified admin processes to free up Manager to focus on improving support.On shift rota with other members of management team providing P1/P2 escalation point.Work closely with 1st, 2nd and 3rd line support teams to ensure sufficient knowledge and technical abilities are transferred to the Desktop Service and Helpdesk support function to assist with more first line fixes• Maintaining the software and font licensing estate• Font remediation. Cost saving of £1.4 million• Vender and Product management• Escalation point for all incidents/requests• Recruitment• Managed projects and liaised with peers and teams across US, AUS and UK to deliver JAMF Casper, Cisco Telephony, ATEX upgrade UK (London, Manchester and Glasgow 1500.• Managed Staff supporting large events such as Olympics, World Cup.• Vendor management covering Desktop and Mobile hardware.• Software asset management for Adobe products and published fonts (Print, Web and Mobile Apps)

London, United Kingdom

• Internal and remote support to users in the UK, USA and Australia• PC, laptop and MAC OSX building/imaging using Microsoft Deployment Toolkit & Casper• Active Directory (AD), ActiveRoles Server Web Interface (ARS) and Quest One ActiveRole Console• Troubleshooting, configuring and installation of Multifunction devices Ricoh/Canon/HP• Installation & troubleshooting MS Office and other software including legacy applications using SCCM Client Centre• Administration of phone (CISCO) and voicemail systems, (VOIP)• Configuration, training & support of laptops, Blackberry’s (BES), Android, iPhone’s and iPad's• AV & VC support (Audio Visual & Video Conferencing)• Remote support Citrix, SCCM, LogMeIn• Anti-Virus McAfee Enterprise and Sophos• Call logging using Service Now• Email Trafficking using MessageLab Symantec• Exchange Server 2010• Email Trafficking using Symantec• Adhere to ITIL processes• Provide support on a shift basis including weekends (7am-11pm)• Produced & published within the team documentation on new installs, configurations, fixes and workarounds

London, United Kingdom

Daily Support for Senior Executive Offices and Senior Editorial StaffThe ETS Team are responsible for supporting all underpinning technologies used by our executives including core Windows Desktop Operating System, Apple Mac, Microsoft Office Productivity suites, portable devices, video conferencing facilities and bespoke/niche applications for line of business tasks. ETS work closely alongside a wider IT Team, as well as vendors on a daily basis in order to deliver an effective service.Responsibilities: To support the IT requirements for Senior Executive staff.Develop office workflowsConfigure mobile devicesPrepare hardware for overseas travelManage Exchange Environment for Executive officesFacilitate Conference calls and meeting roomsManage expectations of senior staffHome Office configuration for Senior StaffManaging Chairman’s office and home environments

London, United Kingdom

Collating National estate hardware audit.Surveying Titles and Departments for IT software requirements.Building PC’s for deployment to Staff.Liaising with Department heads for scheduling Windows 7 deployment.Trouble shooting applications for Windows 7.Lotus Notes migration to Outlook.Liaising with Network Management on the Deployment of Remote access tools.

Gillingham

Monitoring IT Equipment and Consumables.Workstation Building.Web access.Tutoring staff on new hardware and software.AD account managementAdministrative tasks on Tera environment.Administrative tasks on TarkAdmin tasks in Advertising environment

Ashford Kent

etwork Management.Research into Specialist Hardware.Purchasing all ICT Equipment and Consumables.Network Cabling.Workstation Building.Web access.Server setupsTutoring staff on new hardware and softwareSetting up protocols for network use.Ensuring admin and curriculum networks are secure.

Hythe Kent

To support Staff in the use of ICT.Upgrade and replace computer hardware.Load software.Skills needed: Good communication skillsHardware skills.Fault findingAchievements/Improvements made: Installation of Cat5E cabling across whole school.ISDN line for internet access.The installation of an RM Community Connect server and software.A rolling hardware upgrade system to replace out of date equipment