Daniel Gurley Email & Phone Number

Baltimore, Maryland, United States

• TEKsystems, Inc. (Contracted to Morgan, Lewis & Bockius LLP)Provide remote Level 1 help desk support to global law firm
• Member of ‘escalation team’ providing second level confirmation androuting of identified issues
• Maintain high level of user satisfaction via superior customer service andprompt issue resolution within defined SLAs
• Skilled in troubleshooting various hardware and software issues
• Extensive knowledge of ServiceNow platform for workflow management
• Adept at effectively communicating technical information tonon-technical users

Baltimore, Maryland, United States

Baltimore, Maryland, United States

• TEKsystems, Inc. (Contracted to DLA Piper LLP (US))Engaged to provide firm-wide technical support for law firm office-wide laptoptransition project
• Coordinated collection and distribution of laptops
• Imaged and configured new laptops with firm standard setup
• Managed upgrades to software and hardware
• Converted Comanaged imaged machines to Autopilot images
• Troubleshot and escalated or resolved issues relating to hardware andsoftware, including O365

Baltimore, Maryland, United States

• Oversaw flavor component development at headquarters factory
• Independently managed specialized ingredient preparation and dedicatedprep kitchen space
• Controlled all aspects of ingredient and supply procurement andinventory management
• Member of "Flavor Committee"
• Executed seasonal flavor program and acted as liaison with localbusinesses on flavor collaborations
• Assisted in all aspects of ice cream manufacturing process

Baltimore, Maryland Area

• Little Baby’s Ice Cream (R House), Baltimore, Maryland (Business Closed)Independently managed gourmet ice cream shop in upscale food hall
• Oversaw all major functional, administrative and managerial operations,including compliance, financial reconciliation, inventory, profit / lossanalysis, and, relationship management with vendors and landlord
• Liaised with company owners in all aspects of stall operations
• Managed customer-facing team and related HR tasks
• Conceptualized and produced confectionary items to supplement stallofferings

• Primary pastry chef for gourmet doughnut shop.
• Oversee store opening process
• Handle start to finish production of filled brioche doughnuts andcake doughnuts using scratch made components
• Manage inventory for kitchen and pastry needs
• Coordinate production duties with staff
• Assist owner with testing of doughnut flavors and recipes

Bel Air, MD

• Supervisor and primary baker for independent cafe and coffee shop.
• Prepared and baked all pastry items
• Arranged daily pastry display
• Line cook for non­pastry menu items
• Expeditor for outgoing food orders
• Cooked/baked, assembled and delivered catering orders

Bel Air, MD

• Managed store operations for shifts at high volume location of major pizza company.
• Ensured daily compliance with mandated goals, including:○ Inventory levels of all stock○ Staff balancing and payroll expense
• Oversaw food preparation and delivery
• Organized financial transactions and reconciliation
• Coordinated driver logistics
• Resolved customer complaints

Chicago, Illinois, United States

Rapidly advanced from dishwasher to prep work and line cook for a nationallyrecognized, award-winning restaurant.

Did Not Complete, Environmental Science

Pastry Certificate