TEKsystems, Inc. (Contracted to Morgan, Lewis & Bockius LLP)Provide remote Level 1 help desk support to global law firm● Member of ‘escalation team’ providing second level confirmation androuting of identified issues● Maintain high level of user satisfaction via superior customer service andprompt issue resolution within defined SLAs● Skilled in troubleshooting various hardware and software issues● Extensive knowledge of ServiceNow platform for workflow management● Adept at effectively communicating technical information tonon-technical users● Familiarity with legal-related software and applications● Active Directory (AD) and access control management experience● Microsoft Office, document management system (DMS), virtual privatenetwork (VPN), and Citrix troubleshooting expertise● Mobile device management (MDM) experience● Proficient in utilizing remote desktop tools for efficient problemdiagnosis and resolution● Train new help desk agents

TEKsystems, Inc. (Contracted to DLA Piper LLP (US))Engaged to provide firm-wide technical support for law firm office-wide laptoptransition project● Coordinated collection and distribution of laptops● Imaged and configured new laptops with firm standard setup● Managed upgrades to software and hardware● Converted Comanaged imaged machines to Autopilot images● Troubleshot and escalated or resolved issues relating to hardware andsoftware, including O365● Installed, modified and repaired hardware, including battery swaps, asnecessary● Provided help desk type support for new setups, including printers,preferences and settings● Managed tickets via ServiceNow platform● Maintained user equipment data via Endpoint Manager

Oversaw flavor component development at headquarters factory● Independently managed specialized ingredient preparation and dedicatedprep kitchen space● Controlled all aspects of ingredient and supply procurement andinventory management● Member of "Flavor Committee"● Executed seasonal flavor program and acted as liaison with localbusinesses on flavor collaborations● Assisted in all aspects of ice cream manufacturing process● Supported general operations of facility, including monitoring of laborand production target and efficiency metrics and training of newemployees

Little Baby’s Ice Cream (R House), Baltimore, Maryland (Business Closed)Independently managed gourmet ice cream shop in upscale food hall● Oversaw all major functional, administrative and managerial operations,including compliance, financial reconciliation, inventory, profit / lossanalysis, and, relationship management with vendors and landlord● Liaised with company owners in all aspects of stall operations● Managed customer-facing team and related HR tasks● Conceptualized and produced confectionary items to supplement stallofferings

Primary pastry chef for gourmet doughnut shop.● Oversee store opening process● Handle start to finish production of filled brioche doughnuts andcake doughnuts using scratch made components● Manage inventory for kitchen and pastry needs● Coordinate production duties with staff● Assist owner with testing of doughnut flavors and recipes

Supervisor and primary baker for independent cafe and coffee shop.● Prepared and baked all pastry items ● Arranged daily pastry display● Line cook for non­pastry menu items ● Expeditor for outgoing food orders● Cooked/baked, assembled and delivered catering orders ● Received barista training on La Marzocco equipment● Managed cafe operations, including:○ Opening store○ Cash management○ Tracking inventory and maintaining stock levels○ Coordinating and placing vendor orders○ Invoice processing○ Employee management

Managed store operations for shifts at high volume location of major pizza company.● Ensured daily compliance with mandated goals, including:○ Inventory levels of all stock○ Staff balancing and payroll expense● Oversaw food preparation and delivery● Organized financial transactions and reconciliation● Coordinated driver logistics● Resolved customer complaints

Rapidly advanced from dishwasher to prep work and line cook for a nationallyrecognized, award-winning restaurant.