Responsible for identifying the demographics and needs of ASHRAE’s membership and ways to increase membership, retain members and expand services and benefits. Staff liaison to one Society grassroots committee (multiple subcommittees), and responsible for the development and implementation of membership recruitment and retention programs. Conducting market research and member assessment surveys; and developing awareness-building materials and recognition and benefits programs. Managing the member contact center of section and ensuring the quality of service. Budget preparation; analyzing statistical data, development of promotional materials; coordination of logo merchandise; member and chapter support and supervision of 7 staff members.Assisted with the acquisition and transition of the Indoor Air Quality Association (IAQA).

•Planned and implemented recruitment and retention programs to assure continued growth and retention that demonstrates the value of membership to current members, prospects, and other NATA stakeholders.•Presided over the development and implementation of the NATA’s business development plan aimed to diversify the association’s lines of business.•Coordinated planning, budgeting, design/development, production and distribution of membership mailings.•Database and records management, including analyzing membership data.•Analyzed and identified gaps in the aviation market and business opportunities.•Developed and closed on initiatives through the identification of growth-oriented opportunities to diversify the association’s lines of businesses.•Provided training and tools to other staff members so that that may effectively assist in recruitment and business development efforts.•Established key contacts within the aviation community to inform them of services provided.

•Sold memberships to the nation’s privately owned campgrounds. •Responsible for providing excellent customer service to the membership of the association through problem solving and complaint resolution. •Managed, updating and adding features to the internal membership database, FileMaker.•Managed affinity programs with 22 national companies supplying discounted goods and services to the membership.•Marketed membership and meetings through the creation of ads, brochures and email blasts.•Created and managed approximately $2 million annual budget for the membership and meetings departments.•Coordinated efforts for planning various meetings, including the annual national conference with over 500 attendees. •Worked with 29 affiliated state associations to create membership development campaigns and marketing ideas.•Organized volunteers for convention and various programs ARVC hosts. •Worked with the volunteer leadership to create new member programs. •Facilitated the association’s award program, including advertising for entries, judging entries and developing the awards presentation.

•Developed, analyzed and advocated AOPA’s legislative/regulatory strategy.•Monitored federal regulations that affect the O&P profession, providing official comments on proposed regulations and educating AOPA members on how to comply with new regulations.•Managed the operations of the association’s political action committee (PAC).•Assisted with membership development, marketing and advertising for AOPA.•Planned and coordinated PAC events, fundraisers and the AOPA Policy Forum, a three day legislative education and advocacy event for members.•Selling sponsorships at PAC events and soliciting donations. •Communicated policy with AOPA members through written articles for the O&P Almanac magazine and the AOPA in Advance newsletter. •Answered members’ phone calls and email questions about regulations, legislation and PAC related issues.•Developed a PAC database, as well as improved the capabilities of the established member database in order to ease communication with members.

Responsibilities encompassed selling, managing and coordinating major client projects which included:Developed, in coordination with pharmaceutical companies and medical trade association clients, policy using data analysis, cost estimating, and modeling techniques.Worked with Medicaid programs to show costs savings while improving the quality of life for beneficiaries. Analyzed Medicare and Medicaid data to provide analysis for clients' specific needs and request.Composed analytical reports and presentations for clients based on data research. Reviewed daily operations, human resource issues, and office maintenance in conjunction with the Vice President and President. Assisted the President on special projects, including the sale of Muse & Associates to United BioSource. Wrote and reviewed proposals, contracts, and nondisclosure agreements for the company.Acquired and analyzed data using SPSS from healthcare databases including state and federal government agencies.

Supervised three employees in regards to interpretation, administration, and enforcement of county ordinances. Assisted the Planning Director and County Legal staff in conducting research in the rewriting of the Zoning Ordinance.Served as staff member liaison to the Zoning Board of Adjustment.