Daniel E. Email & Phone Number

Round Rock, Texas, United States

Austin, Texas, United States

Managed and coordinated communication and actions between engineers, installers, sales teams, and customers for an eleven-person team in Ontario, California.• Ensured customer satisfaction with a daily rotational project load of 125 accounts.• Led project teams for 683 solar technology installations, delivering on-time and within budget.• Conducted training sessions and created educational materials for customers.• Maintained a 0% to 4% customer touchpoint delinquency, well below the expected 10%.• Collaborated with internal teams and external vendors using Salesforce.• Employed risk management techniques to identify and mitigate potential project issues.

Austin, Texas Metropolitan Area

San Antonio, Texas

Responsible for designing, implementing, and managing lifecycle infrastructure and operations as well as managing branch operations under the direction of the Senior Director of Lifecycle Management and Corporate Operations management, including: Managed service operations for all Lifecycle Services contracts  Supervised Depot Repair Supervisor and work closely with the Operations Manager. Monitored and reported on service process effectiveness, value, and compliance. Identified any process exceptions that occurred, performed root cause analysis, suggested, and implemented corrective actions to prevent future occurrences. Successfully received configured, enrolled, and provisioned over 20,000 Windows, Google, Dell and Cisco devices for five new accounts Managed the lifecycle of over 100,000 devices for 14 different government and educational institutions

Houston, Texas Area

Perform IT and business program and project management consulting services. Define pipeline criteria and validate alignment with corporate vision and mission. Responsible for project and resource allocations and management. Draft Requests for Proposals and Statements of Work. Define Project Charters, manage all aspects of project design and delivery, including Vendor, Quality, Risk, Schedule, Communication and Training Management. Efforts included presenting to C-Level management.  Roles include scope management, planning and schedule development, risk analysis and mitigation, communication plans, QA and UAT management, and training and change management. Develops Business Continuity and Disaster Recovery Plans (BCP & DR). Build dashboards to capture KPIs and other key metrics for reporting to C-level and other key stakeholders. Manage training to include resources, plans and schedules, defining course catalogs and structure and course-ware development management and Training Delivery.

Houston, Texas Area

Designed technical solutions for local Houston businesses and residential customers using the latest in smart home and security technology. Provided consulting and design solutions including technical and security integration and network configuration, as well as on-going technical support.  Managed all technical aspects of projects, building information systems based on customer needs, including hardware and software recommendations, network topography, servers (print/mail, etc.) and more. Responsible for design, planning, scheduling, cost management, deliverables, resources, quality and risk management. Provided customer reporting and managed change requests, budgets and change requests, including impacts to budgets.  Ran a successful consulting business while maintaining a 3.34 GPA, graduating with an MIS degree in just three years.

Afghanistan

Lead Network Engineer for NATO Training Mission in Afghanistan. Managed network build and installation of IT infrastructure for entire southern Afghan region, including VOIP, data, hardware, servers, routers, switches, computers for the Afghan National Army and the Afghan National Police. Through a complex effort of alliance building with government and non-government organizations, local and national vendors, to ensure quality design and installation of IT systems were completed on time and on budget. Worked with Diplomatic level to brief dignitaries and the President of Afghanistan on the installation of Information Technology.  Managed 88 Information Technology installation projects with a $66 million budget, including 43,000 voice and data installation sites across Afghanistan. Point of contact for outside providers to include hardware / software, internet service providers, web solutions providers, and marketing solutions providers. Responsible for vendor selection. Defined requirements, logistics and communication services, including translators, security forces, build and field equipment, from air and ground vehicles all, team members and support staff in conjunction with the US State Department. Oversaw all aspects for network engineering projects to increase connectivity of the Afghan National Army and the Afghan National Police.  Designed program to assist cross-training and transition for incoming military and civilian personnel. Supported NATO Headquarters in Kabul for all System, Engineering, & Technical Assistance (SETA) contracts.  Selected as Interim Program Manager, upon departure the existing program manager.

Houston, Texas Area

Provided IT consulting services for small businesses and individual customers. Designed IT improvements, created and executed IT road map and Release Planning that delivered user experience enhancement, business application functional improvements, and integration with back-end data stores, increasing productivity, reducing defects and improving overall business effectiveness. Responsible for entities increasing their productivity and effectiveness by leveraging modern web design, system integration, and hardware updates.  Provided desk-side support for executives with Microsoft Office Suite programs and diagnosed, troubleshot and repaired hardware systems as needed. Created SQL back-end data stores linking product inventory procurement with sales processes.

El Paso, Texas Area

Increased the combat effectiveness of the Army’s Experimental Task Force through the design, training and use of a network management system connected to robots, unmanned sensors, and unmanned air vehicles.  Worked in parallel with Boeing engineers to develop the training materials needed to teach the Network Management Systems running on Red Hat Enterprise Linux to over 5000 individuals. Change Management techniques to ensure network systems met criteria data collected from unit Communication Officers to increase performance and situational awareness for war-fighters while reducing cost and user time needed to manage the system. Conducted direct test and integration exercises certifying signal and communication Soldiers on the experimental equipment in accordance with Department of Defense training and accreditation regulations.

Fort Bliss, Tx

Designed analytical data metrics and surveys that demonstrated and recorded user input needed to adjust criteria for use by Boeing engineers in the development of unmanned sensors, unmanned aerial vehicles, robots and the network management system used to control and monitor all equipment in use by the Army’s Experimental Task Force. Provided functional specialties in doctrine, training, logistics, organization, materiel, soldier systems, modeling, simulation and analysis. Conducted research and data collection for combat scenario simulations involving experimental electronic, robotic, and vehicle configurations. Used twenty years of military experience in information technology and electronics to ensure proper communication of needs and requirements of the Soldiers to engineers in the design of experimental systems.

Fort Riley, Ks

Managed, supervised, and coordinated the installation, operation, repair, maintenance, and modification of radio, radar, computer, electronic data processing, television, navigation, avionics, communications, and cryptographic equipment, and associated tools, test sets, and accessory equipment; inspected incoming faulty equipment; prepared work assignments; planned and implemented maintenance schedules; developed repair and operating procedures and ensured quality control; managed training on test and maintenance procedures; diagnosed and supervises complex repair of communications equipment; wrote extensive reports of evaluations and inspections of equipment repair and associated problems; managed depot level budget; wrote evaluation reports of subordinates; advised commander or staff officers on electronics equipment development, procurement, capabilities, limitations, and employment.