Daniel Hackett Email & Phone Number

Leeds, United Kingdom

Leeds

Key Responsibilities• People Management- Line management of 7 direct reports. Development and coaching, behavioural appraisals, reward and recognition. • Performance Management- Target setting and measuring, performance reviews.• Data analysis and ownership of management information and production of key performance indicator reporting.• Financial risk, fraud and customer relations escalation. Ensuring FCA and DPA compliance. • Cross departmental project support. Management of small scale projects within department.• Resource planning, recruitment and training.• Relationship management with external stakeholders, account set up and closure negotiation.Achievements• Cross skilled Client Servicing and New Business teams to provide cover and greater understanding of shared responsibilities, reducing financial write offs due to human error.• Consistently exceeding departmental targets for payment allocation and write off targets while reducing team size by 2 FTE by streamlining and automating payment allocation processes and reporting.• Standardised and mapped processes for annual product and pricing reviews, contributing to successful delivery of company-wide reviews for over 1500 clients in 2015 and 2016.• Successfully managed output review project, reducing inbound post by 300+ items per month by promoting digital alternatives and reducing invoicing output to clients by 500+ per month.• Introduced financial authority limits based on job level and sum total of daily activities to mitigate risk of fraud and error, reducing number of incorrectly processed financial transactions leading to an improvement in customer effort measurements.

Leeds, United Kingdom