I lead a Business Analytics team within Personal Insurance to support Operations Analytics with a focus on Run the Business insights and Strategic Capabilities investment. Our mission is to successfully balance advanced analytics, data insights, and business intuition to promote strategic execution of initiatives in coordination with our business partners. We partner with business teams as a trusted advisor, empowering the business to execute resourcefully on PI Strategies. Our unique combination of business savvy and technical skillsets allows us to gather, combine and transform data to reveal actionable insights. Our position within Personal Insurance sits between the Business Owners and Delivery Partners. We assist our business owners with innovative strategic solutions, confident investment decisions, execution excellence, drive business adoption and unbiased outcome measurement. We liaison with the delivery partners to identify and understand data, descriptive analytics, interpret model results, prototype solutions and harden assets. Expense Discipline - Call Activity, Paperless, Staffing, Billing, Self Service vs Traditional ServiceCustomer Value - Current value, Potential value, Future premiums, Engagement preferencesCurrent Digital Adoption - ePolicy, eBill, MyTravelers, eCommunication Self Service - Mobile App, Chat, Bots, Web Transactions, For Agents Portal

I lead a business analytics team responsible for timely delivery of data-driven insights to empower superior decision making. We enable informed business decisions by evolving business intelligence, descriptive analytics and market insights to achieve personal insurance profitable growth in coordination with our business partners.Our busines partners include: Operational Effectiveness, Workforce Management, Enterprise Data & Analytics, Product Management, Field Sales, CW Products & Services, Direct to Consumer, Business Inteligence & Analytics

I lead a business analytics team responsible for timely delivery of data-driven insights to empower superior decision making. We enable informed business decisions by evolving business intelligence, descriptive analytics and market insights to achieve personal insurance profitable growth in coordination with our business partners.Our busines partners include: Product Management, Field Sales, CW Products & Services, Operations, Direct to Consumer, Business Inteligence & Analytics