Daniel Halley Email & Phone Number

Lake In The Hills, Il, Us

Lake In The Hills, Il, Us

Monroe, Louisiana , Us

Work with sales to grow professional services revenue and bookings.In collaboration with Sales, identify and capture revenue/cross-sell/upsell opportunities for new and existing customers.Identify, understand and solve complex professional service requirements and issues faced by customers and prospects.Develop professional services solutions. Present solutions and approaches effectively to customer and internal executives.Effectively communicate with customers, and all levels of management.Write Statement of Work and pricing negotiations with customers as needed.

Westlake, Oh, Us

• Acted as Professional Services Business Development main point of contact for customer engagements and internal teams.• Worked collaboratively with Sales in order to provide professional service estimates, SOW’s, and change orders for customer engagements across all verticals. • Responded to net new customer enterprise content management RFP’s.• Oversaw entire professional services proposal opportunity process which includes the, initial request, pre-sales discovery meetings, establish requirements, and delivery of the SOW to the customer.• Established and maintained relationship with all customer management levels to identify current and future opportunities.• Effectively communicated new technologies to give customers a better understanding of the technology and usage. • Lead and executed the transfer of pre-sales knowledge to project teams; establish internal kick-off meeting, and remain engaged in post-sales process.• Consistently provided input on how to improve internal efficiencies; grow knowledge, best practices, and market trends.• Developed Professional Services customer cloud migration data collection, level of effort, and estimating process.• Served as an escalation point for customer issues that were not resolved by first line technical support.

Westlake, Oh, Us

• Assisted customers with fully evaluating and understanding the effectiveness of their current solutions and the requirements for the future state.• Coordinated onsite discovery meetings and interviews with customer executives, management, department employees, and technical leads.• Generated a written report, ROI analysis, and present findings to customer senior management and department leaders.• Effectively collaborated with Sales, Global Services, Development, and industry teams to ensure high quality customer deliverables.• Coordinated pre-engagement assignments and assist with general readiness of customers.• Maintained a high degree of proficiency with Company Software modules and their appropriate application to Enterprise Content Management (ECM) requirements.

Westlake, Oh, Us

• Work with project leads to design, implement and support OnBase® solutions, in accordance with standard methodologies, for partners and customers in a manner that reflects our corporate commitment to partnership, and which inspires their loyalty and continued business relationship.• Provide timely, well developed, and constructive feedback to other departments within the company regarding product development, use, support, and training for the purpose of improving their ability to deliver on the corporate mission of allowing organizations to operate more effectively and efficiently. • Exhibit a deep and enduring commitment to excellence, and to supporting the policies and practices of the company. • Exemplary use of the OnBase software to provide accurate, complete, and actionable information to other groups and departments within Hyland Software. • Ensure all solutions are developed and documented in a manner that allows for ease of maintenance by customers, partner technical staff and Hyland Software technical support. • Participate in the creation of Workflow/Workview/Custom Solutions Implementation Reports for all projects.• Participate in a post project review of solution for all projects. • US Secret Security Clearance.

Hanover, Md, Us

Rosemont, Illinois, Us