In my position at Optum Health, I am responsible for contacting medical providers to retrieve medical charts. I gather records for various health insurance companies, including United Healthcare, Anthem Health, Blue Cross Blue Shield, among others for medicare risk adjustments and other audits. This role requires a high attention to detail and expertise in medical coding, medical record processing, and medical terminology. I also utilize Salesforce and Excel in my daily work.

As a Customer Service Representative for Novo Nordisk through Syneos Health, I provided support for insulin manufacturing, addressing customer and healthcare provider inquiries about medications and arranging replacements. My role involved managing both email and phone requests, documenting adverse events for regulatory purposes, and utilizing Salesforce.

At Magellan Health, I assisted federal employees in accessing their Employee Assistance Program (EAP) benefits, including short-term counseling, legal services, and financial services, tailoring my support to the specific needs of their federal agency. This was a temporary contract position.

In my role at Central Research, I provided customer support for student loan servicer MOHELA via phone, chat, and email support. I stayed current with ongoing changes in the student loan landscape, ensuring borrowers had up-to-date information and understood available repayment options. My responsibilities also included outbound calls to borrowers for account updates and past due account resolution to prevent delinquency reporting to credit agencies.

While at Alorica, I collaborated with FEMA to support applicants in the Covid-19 Funeral Assistance program. This included helping with application submission, answering questions, and processing documentation with compassion and professionalism.

At Fairview Mills, I supported daily operations in the pet nutrition manufacturing process, managed warehouse inventory, and trained new employees in various roles. I operated the mill control room computer systems and drove forklifts as needed.

I supported Medicare recipients with their United Healthcare policies, resolving issues ranging from denied claims to prescription access. My role balanced problem-solving with patience and compassion for our clients.

In my role at Scholastic, I assisted teachers with book order issues and provided solutions such as refunds or expedited shipping. My responsibilities included resolving customer issues to prevent escalation to a supervisor.