Daniel Harbin Email & Phone Number

St Leonards, New South Wales, Australia

Maturing the presales practice, I have learnt to use my knowledge within Nexon’s product offerings by differentiating them from a competitor or an incumbent provider. A three month transition for the team resulted in improved delivery of solutions and ultimately led to RFQ/RFP wins not only in NSW but interstate with well-known brands in their industry..

NSW

• Success in BAU and Project teams led to an increased role in working within the Pre-Sales Team as a Solutions Architect. This involved working with Business Development and Account Managers on prospective and current.
• Signed 2 new customers and 3 contract renewals within the first 3 months, including the only Infrastructure-as-a-Service (IaaS) customer to sign up in Queensland for the financial year totaling $973K in contracts.
• Collaborated with the General Manager of Managed Services Sales and fellow Architects to develop a Cloud/Utility based Offering for the IBM i/p workload. This included the creation of cost models, resource calculators.
• Developed a new “archive” product offering by working with CommVault Subject Matter Experts (SMEs) to deliver a commercially viable solution, while meeting the customer’s tax requirements.
• Took a senior role in the largest managed services contract ($4m) in the Australian travel industry. This included complete Technical Design and co-ordination of technical resources (7) for the monitoring and.
• Migrated 67 Windows and Linux Servers in to Interactive’s IaaS platform using a vDedicated model. Deliverables included a concise Solution Design and implementation.

• Responsible for the day-to-day or Business As Usual (BAU) operations within Interactive’s Cloud and Managed Services environment. This involved face to face communication with current customers to better understand how.
• Increased Managed Services revenue by $432K by initially bringing on 2 new customers.
• Introduced value-add items such as Monthly Health Check Reports to current customers.
• Executed a Disaster Recovery by working for 24 hours around the clock to restore a major building construction company’s ERP environment without any documented or contracted solution. This resulted in a personal email.
• Design and document by leading a team of engineers in the successful implementation of an education marking system that was used by multi-national marking centres around the world. The solution needed to meet strict.
• Hit above expectations on all Key Performance Indicators (KPI) on a yearly basis.

• Starting in the Synergy Plus Limited NSW office with two System i clients, I proactively worked with BDMs and SDLs within the presales cycle. Utilising my proven technical skills when facing current and new clients.
• Increased Managed Services revenue as primary System Engineer from $5k per month to $22k per month.
• Successfully completed a 3 month/547 hour major project as Primary Engineer for migration from Power5 to Power6 systems, which included upgrade to i5OS V6R1M0, change of system name, change of IP addresses and.
• Presented and successfully implemented a “Green” solution for Sony Australia which consolidated 75 servers to 2 BladeCenter H Chassis, multiple HS21XM blades, DS4700 storage and a TS3310 tape library with TSM/BRMS.
• Primary Engineer for a 13 LPAR System i Managed Services client including two production, eight UAT/test and three HA/DR servers. The LPARs are housed on two 8203-E4A and two 8204-E8A servers with fibre attached.
• Established and Implemented VMware HA solution with two System x3650 servers and DS3200 storage.

• Switched from Programming to Technical role after all Technical resources had left the company. An emphasis on AS/400 troubleshooting and installation was outlined, which grew and branched out to providing Intel.
• Installed and trained iTera High Availability software for Coles Myer's AS/400. Performed rollover and rollback on a 10,000 user system.
• Designed and implemented McPhersons Consumer Products AS/400 Domino installation for 120 users. Trained users with prepared documentation.
• Installed for Kerr/Ormco of Microsoft Exchange Server with RAID-5 configured. Included in the project was the install of Windows 2000 Server, HP tape drive and Veratis Backup Exec schedule.
• Upgraded Cuno Pacific's AS/400 network connection from Twinax to TCP/IP. Assigning addresses and installing Client Access Express on 100 PCs.
• Upgraded HK Services Australia from Microsoft Workgroup/Peer-to-Peer environment with 56k internet connection to a Windows domain with ISDN internet connection, and VPN tunnel to Dublin Head Office.