Daniel Harbin Email & Phone Number

St Leonards, New South Wales, Australia

Maturing the presales practice, I have learnt to use my knowledge within Nexon’s product offerings by differentiating them from a competitor or an incumbent provider. A three month transition for the team resulted in improved delivery of solutions and ultimately led to RFQ/RFP wins not only in NSW but interstate with well-known brands in their industry. Existing key accounts also increased as much as 70% since joining Nexon, through the mentoring of junior team members and their growth of existing IaaS services and the development of other product offerings in UCaaS, Desktop Virtualisation and SD-WAN overlay.Key achievements:· Achieved a Total Contract Value (TCV) of $8 million, leading the presales team since joining the company with a mix of small bespoke deals to large whole of business outsourcing models· Winning a large interstate tender where Nexon differentiated itself from its competitors using a staged approach of being a focal point of contact for all IT support in the short term and transitioning through modernisation of applications and end-user collaboration in Stage 2· Mentoring a team member resulting in building up an existing customer from $5k to $47k per month, through engagement of the CFO and IT Manager developing a trusted relationship and satisfying business requirements with Nexon product offerings· Three year renewal of a large contract for an existing customer after going to closed tender and winning on the basis of value-add components and updated solution offerings in Nexon’s Cloud Platform· Maturity of Nexon’s Cloud and IaaS business pillar through the development of cost models, proposals, product offerings and processes, decreasing the sales cycle and project lifecycle· Enabling Sales in all states (NSW, QLD, VIC) to identify and qualify leads and transfer knowledge for our product offerings through customer workshops, meetings, presentations and internal sales training

Nsw

Success in BAU and Project teams led to an increased role in working within the Pre-Sales Team as a Solutions Architect. This involved working with Business Development and Account Managers on prospective and current customer accounts, holding workshops to better understand a customer’s business requirement and delivering an outcome within budget and within Interactive’s Cloud and Managed Services product offerings.Key achievements:• Signed 2 new customers and 3 contract renewals within the first 3 months, including the only Infrastructure-as-a-Service (IaaS) customer to sign up in Queensland for the financial year totaling $973K in contracts.• Collaborated with the General Manager of Managed Services Sales and fellow Architects to develop a Cloud/Utility based Offering for the IBM i/p workload. This included the creation of cost models, resource calculators, Statement of Works (SOW) template and go-to-market material.• Developed a new “archive” product offering by working with CommVault Subject Matter Experts (SMEs) to deliver a commercially viable solution, while meeting the customer’s tax requirements.• Took a senior role in the largest managed services contract ($4m) in the Australian travel industry. This included complete Technical Design and co-ordination of technical resources (7) for the monitoring and management of 157 ESX hosts, 2000 Virtual Machines, 6 storage controllers and 5 storage switches. • Migrated 67 Windows and Linux Servers in to Interactive’s IaaS platform using a vDedicated model. Deliverables included a concise Solution Design and implementation.

Responsible for the day-to-day or Business As Usual (BAU) operations within Interactive’s Cloud and Managed Services environment. This involved face to face communication with current customers to better understand how Interactive could work more efficiently with their IT resources. Working my way to a trusted evangelist and assisted in product development of our midrange managed services offerings.Key achievements:• Increased Managed Services revenue by $432K by initially bringing on 2 new customers.• Introduced value-add items such as Monthly Health Check Reports to current customers.• Executed a Disaster Recovery by working for 24 hours around the clock to restore a major building construction company’s ERP environment without any documented or contracted solution. This resulted in a personal email from the Managing Director of Interactive and the CTO of the construction company.• Design and document by leading a team of engineers in the successful implementation of an education marking system that was used by multi-national marking centres around the world. The solution needed to meet strict security standards and high availability using site-to-site replication. At the conclusion of the project the team was recognised formally via email and conference call, which earned praise from the Director of Cloud and Managed Services and senior managers.• Hit above expectations on all Key Performance Indicators (KPI) on a yearly basis.

Starting in the Synergy Plus Limited NSW office with two System i clients, I proactively worked with BDMs and SDLs within the presales cycle. Utilising my proven technical skills when facing current and new clients, project work increased dramatically and managed services clients increased to five System i and System x clients as highlighted below. Key achievements:• Increased Managed Services revenue as primary System Engineer from $5k per month to $22k per month.• Successfully completed a 3 month/547 hour major project as Primary Engineer for migration from Power5 to Power6 systems, which included upgrade to i5OS V6R1M0, change of system name, change of IP addresses and reconfiguration of Mimix HA on three LPARs.• Presented and successfully implemented a “Green” solution for Sony Australia which consolidated 75 servers to 2 BladeCenter H Chassis, multiple HS21XM blades, DS4700 storage and a TS3310 tape library with TSM/BRMS backup solution.• Primary Engineer for a 13 LPAR System i Managed Services client including two production, eight UAT/test and three HA/DR servers. The LPARs are housed on two 8203-E4A and two 8204-E8A servers with fibre attached storage and tape.• Established and Implemented VMware HA solution with two System x3650 servers and DS3200 storage. • Created company wide templates for System i Managed Services health checks for daily/weekly/yearly and “infiltration”.• Acquired management responsibility for 5 IBM Engineers when the current Managed Services Manager took leave pre-merger. This included driving 100% utilisation and man management of staff.

Switched from Programming to Technical role after all Technical resources had left the company. An emphasis on AS/400 troubleshooting and installation was outlined, which grew and branched out to providing Intel servers attracting Windows Server business to the company portfolio. Key projects:• Installed and trained iTera High Availability software for Coles Myer's AS/400. Performed rollover and rollback on a 10,000 user system.• Designed and implemented McPhersons Consumer Products AS/400 Domino installation for 120 users. Trained users with prepared documentation.• Installed for Kerr/Ormco of Microsoft Exchange Server with RAID-5 configured. Included in the project was the install of Windows 2000 Server, HP tape drive and Veratis Backup Exec schedule.• Upgraded Cuno Pacific's AS/400 network connection from Twinax to TCP/IP. Assigning addresses and installing Client Access Express on 100 PCs.• Upgraded HK Services Australia from Microsoft Workgroup/Peer-to-Peer environment with 56k internet connection to a Windows domain with ISDN internet connection, and VPN tunnel to Dublin Head Office.• Received complete responsibility for the relocation of Sikorsky Aircraft’s IT network and equipment from Alexandria, NSW to Brisbane, QLD.