Daniel Hardeman Email & Phone Number

• Orchestrate collaboration and problem-solving for Cincom’s clientele, ensuring seamless collaboration with field personnel, customers, support teams, engineering experts, and product visionaries to ensure holistic solutions• Foster transparent communication through regular progress updates to key contacts, nurturing trust and confidence• Empower customers through custom training initiatives, fostering self-sufficiency and driving long-term success.• Maintain comprehensive documentation of managed technical issues, ensuring institutional knowledge preservation and continuous process improvement

Atlanta, Georgia, United States

Cincom Eloquence Developer

Cincom Eloquence Developer

Macon, Ga

• Responsible for implementation of Easy Estimate feature in GEICO Mobile App• Responsible for conversion of Roadside Service feature from 2.0 to 3.0 • Acted as Product Administrator during several production lifecycles• Conducted meetings with peers, leads and managements to include daily Scrum meetings and preplanning meetings• Played key role in visioning, defining, and testing new features, apps, and next generation mobile solutions• Worked closely with management to define projects and innovative customer experiences• Participated in every phase of the software development lifecycle up through implementation and post release analysis• Translated complex technical constraints and backend web service system limitations into business changing, customer focused solutions• Completed verification of system functions during production release• Provided post implementation support to include triage of issues reported by customers • Worked with developers and engineers to translate requirements into user stories and development tasks for execution• Documented business and system requirements, processes, workflows and their relationships to current and future software solutions• Created and maintained project documentation• Worked closely with internal and external business partners and IT teams for product analysis and implementation

• Served as lead of the Eloquence Authoring team• Oversaw authoring changes and creation of new letter templates• Created automated letter templates• Trained and maintained network of regional authors nationwide• Coordinated with IT and the business users to improve the processes and end products provided to associates and our customers• Served as Project Manager for the system upgrade of the Eloquence authoring system• Created and maintained project requirements and test plans• Developed an internal application to assist associates in answering customer inquiries regarding the correlation between their claim and the policy premium• Completed User Acceptance Testing and release verification• Created cost benefit analysis reports

• Responsible for maintaining systems security for claims associates in Midwest and Southeast regional offices• Setup and maintained access and profiles for new and existing associates• Converted business requirements into technical documentation for development by IT• Communicated technical requirements from IT to the business • Managed a team of claims associates to perform User Acceptance Testing• Provided status reports and presentations to the AVP’s of each regional office

Atlanta, Ga

Macon, Ga

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