Daniel Hardeman Email & Phone Number

• Orchestrate collaboration and problem-solving for Cincom’s clientele, ensuring seamless collaboration with field personnel, customers, support teams, engineering experts, and product visionaries to ensure holistic.
• Foster transparent communication through regular progress updates to key contacts, nurturing trust and confidence
• Empower customers through custom training initiatives, fostering self-sufficiency and driving long-term success.
• Maintain comprehensive documentation of managed technical issues, ensuring institutional knowledge preservation and continuous process improvement

Atlanta, Georgia, United States

Cincom Eloquence Developer

Cincom Eloquence Developer

Macon, GA

• Responsible for implementation of Easy Estimate feature in GEICO Mobile App
• Responsible for conversion of Roadside Service feature from 2.0 to 3.0
• Acted as Product Administrator during several production lifecycles
• Conducted meetings with peers, leads and managements to include daily Scrum meetings and preplanning meetings
• Played key role in visioning, defining, and testing new features, apps, and next generation mobile solutions
• Worked closely with management to define projects and innovative customer experiences

• Served as lead of the Eloquence Authoring team
• Oversaw authoring changes and creation of new letter templates
• Created automated letter templates
• Trained and maintained network of regional authors nationwide
• Coordinated with IT and the business users to improve the processes and end products provided to associates and our customers
• Served as Project Manager for the system upgrade of the Eloquence authoring system

• Responsible for maintaining systems security for claims associates in Midwest and Southeast regional offices
• Setup and maintained access and profiles for new and existing associates
• Converted business requirements into technical documentation for development by IT
• Communicated technical requirements from IT to the business
• Managed a team of claims associates to perform User Acceptance Testing
• Provided status reports and presentations to the AVP’s of each regional office

Atlanta, GA

Macon, GA

Website hosting and domain registration services.