Daniel Harris Email & Phone Number

London Area, United Kingdom

Bromley, England, United Kingdom

Bromley, United Kingdom

Bromley, United Kingdom

This role is sat within the Customer Communications Team dealing with all motor renewal invites for all DLG brands, partnerships and all rescue documents. The Thunderhead platform is utilised in the document creation process to produce documents for Rescue and Motor products, for some of the biggest brands in industry such as Direct Line, Churchill, Green Flag and Privilege. Within this role I am responsible for making wording and coding changes within the Thunderhead system and managing the approval process of the new documents, which includes managing the whole change process from idea concept to implementation into production. This involves receiving briefs from various areas of the business and providing my professional opinion to provide an estimate for the suggested changes and also provide possible improvements to the documents to target higher retention rates . Also as part of this role is the testing of code changes and support of the User Acceptance Testing team, including defect investigation and providing fixes. Stakeholder representation in project meetings and management of BAU changes with constant status reporting, fixing of production defects and patches for all Thunderhead systems and Insert Matrices Issues are day to day tasks. Providing information to new projects about the delivery of Thunderhead systems and changes are also one of my main responsibilities within this role.

Sandgate

This role was part of the Marketing Development Department. I was responsible for creating, developing and amending the whole of the Saga Insurance and Acromas Personal Finance documents. This role saw me create brand new documents for existing products and adapting existing documents for the fast paced changes of the Insurance industry, such as FSA and MOT requirements, so that our documents stayed compliant. The other main responsibilities to this role were to deal with issues raised to the Thunderhead Department from Customer Relations and UAT, these requests would be regarding customers documentation that they had received that may have been incorrect. I would have then needed to roughly estimate the number of customers affected and create a project to fix the fault as quickly as possible to ensure that the complaint numbers fell. In this role I had a close working relationship with Marketing and Product to understand the needs of the business, understand the reasons for changes and understand the risks and complications if the deadlines were not met. During this role I developed a strong understanding and knowledge of all the products offered by Saga including their development and progression from both a marketing and product perspective. This allowed me to develop my skills in anticipating and suggesting improvements to both product and marketing for the layout to be more reader friendly from a customer point of view whilst also fulfilling the objective from the business.

Folkestone

Working within the Operations Development Department I was responsible for testing new products and working with fault fixes to ensure that the insurance system used within the whole of Saga ran as smooth as possible. Working both individually and as part of a close team to make sure that the items being testing were completed to tight schedules and make sure that they hit their specified release date so that the Sales and Customer Services Departments ran smoother with minimal errors. I also worked very closely with the Marketing and Product Departments to make sure that customer communications that were sent out to the customer were correct and also advised Marketing and Product teams so that Operations Briefs were completed to update the company.

Folkestone

Representing Saga working on the telephone, selling insurance products, resolving customer needs and requirements and maintaining a high level of customer service and satisfaction. I worked individually but as part of a team to highly demanding targets, which were commission orientated, and figures to increase Saga’s revenue. There were deadlines to work to as well. Whilst working in this role I developed a good understanding of the Insurance and sales industry and understanding customers needs.

Lyminge

Managing customer computer systems and needs. Meeting and resolving customer needs brought to the attention of the company, managing my own and other colleague’s appointments and problem solving. Selling products to both business and home users, which included reaching sales targets. Stock management.

Ashford

This was a four year apprenticeship in Electrical Installation’s leading to a City & Guilds qualification as a Qualified Electrician. This job gave me the chance to get full training and certification in technical skills, which I have described, for your information in the other skills section. Whilst an Apprentice Electrician I was responsible for planning, managing, organizing and preparing projects, materials and tools for the job to be undertaken and for customer service with a range of customers from domestic to commercial. In this role, I used and enhanced the skills that I learnt from the Trainee Management role, with dealing with 3rd party suppliers and other Senior Management.

Business Transformation Fellowship, Business Analysis, Pass

The Business Transformation Fellowship is a 15 month applied learning programme that prepares business leaders at all levels to deliver.

Qualification In Electro-Technical Installations – Qualified Electrician

Education record