Daniel Harris Email & Phone Number

Plano, Texas

Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment. Experienced with basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP. Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools; assessing installation site; and preparing an installation diagram. Establishes voice and data networks by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems. Verifies service by testing circuits, equipment, and alarms; and identifying, correcting, or escalating problems. Maintains network by troubleshooting and repairing outages, testing network and back-up procedures. Maintains customer rapport by listening to, resolving concerns, and answering questions. Updates job knowledge by participating in educational opportunities and reading technical publications.

Plano, Texas, United States

Manage Installation tasks as including performing site inspections throughout the installation processInstall, configure and troubleshoot networking hardware and software on customer premisesDevelop resolutions to complex technical problems where analysis of situations or data requires an in-depth evaluation of various factors.Develop installation schedules, evaluate installation estimates, review contract modifications, and verify work performed to recommendCollaborate with and/or mentor service and installation technicians to ensure they are aware of technical and audio-visual issues, new technology, troubleshooting, and other issues as applicableManage and direct the daily load of subcontractor assignments and job fulfillment obligationsEvaluate customer installation concerns before, during and after installationCollaborate with other departments to ensure a successful project completionPlan and implement procedures, processes and systems to maximize operating efficiency.Maintain an agreed-upon level of accuracy in measurements and installations with minimal rework and additional trips to the job siteDefine, standardize, and document all installation processes and ensure they are followed consistentlyProvide supervision and planning in the successful completion of specific projects.

Plano, Texas

• Telephony support relating to technical issues involving all telecommunications systems: VoIP, voicemail, analog, and vendor specific hardware and software. Work with telecommunications carriers for ordering, installation, and troubleshooting of voice and data circuits. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Monitor and identify capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems. Perform, and troubleshoot, on all voice services for all LAN and WAN hardware modules and configure appropriate media modules.

Dallas, Texas

Dallas, Texas

Providing Second level support for BP branded or BP supplied retail stores internationally with network, card processing, and point of sale register support in a 24/7 365 help desk environment. Resolving escalated issues that involve in-depth troubleshooting of advanced system problems such as network connectivity issues. Troubleshooting Retalix Point of Sale software and associated peripheral systems. Configuration and troubleshooting of VeriFone electronic payment systems

With minimal direction is responsible for managing escalated issues involving in-depth troubleshooting of advanced system problems caused by the network, hardware or software. Acts as a liaison and works closely with other departments within Elite and outside the organization. Provide support and training to colleagues. Lead colleagues when necessary in retail site support objectives. Create and update documentation and training materials for Tier 1. Manage projects and tasks related to new activity affecting Retail Site support. Provide analysis and feedback for new initiatives, routine problems, chronic problems and all facets of POS