Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond. We deliver everything from business strategy and consulting through to infrastructure and managed IT services.We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers. Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI.

Responsible to provide leadership to 45+ of the Technical Workforce within their region to ensure delivery through both Managed Service and Project Services adhere to best practice.Act as a focal point within region for escalations from Technicians or Service Delivery Managers in relation to performance and delivery issues requiring attention.In addition, work closely with Workforce Management to ensure the skills of People in region are mapped and workload placed to ensure customer, ASG and individual’s needs are met with the highest possible outcomeUtilise and comply with all relevant ASG methodologies, standards, processes & procedures. Ensure engagement of high performing team through effective recruitment, training & performance managementWork with Resource Management ensuring corporate resource utilization targets are achieved.Guide your team to meeting their professional goals as well as ASG and customer objectives.Facilitate support in the event of Account Escalations in the event of a Technical crisis.34 direct reports covering multiple technologies.Salary ReviewsBudgetsPerformance reviews

Responsible for multiple successful delivery for multiple Projects including writing the technical plan for Island Mode of SA Pathology with old RAH closure.

 Business Transformation of Support Model the Asia Pacific Japan Region overseeing the transformation of over 3000 support personnel and their leaders. Streamlined operations and processes to increase location efficiency and elevate manager effectiveness. Managed all data mapping and conversion of all accounts and people assigned Asia Pacific and Japan resulting in a thorough mapping of all accounts, resources, and resource assignments.  Provide expert Governance to Stakeholders, Senior Management and Executives. Led and mentored over 20 managers and executives to assist in daily operations and oversee operations by streamlining support provided and customer engagement. Using communication skills and experience through management of change, resolving complex issues with positive outcomes to benefit cross-functional teams and business goals.  Expert advice to senior management and stakeholders regarding developments, implications, and benefits to transforming to the new business model. Analyzing a full range of business concerns, needs, and requirements to identify and recommend processes and training on new roles and responsibilities and new internal support tools based on providing metrics for each individual customer to meet goals and objectives.  Responsible for managing training and deployment for all regions and centers of over 3500 people.  Actively leading governance reviews and weekly status meetings. These meetings were essential to maintain scope and address risk management. Translating business user concepts and ideas into understandable and comprehensive business requirements and design documents. People management skills to engage a diverse multi-cultural organization to ensure successful transformation. Understanding how to talk to different levels of leadership and cultural backgrounds. Collaborating with relationship managers and upper management to prioritize workflow and deliver projects on time with training.

- Responsible for leading the Wintel, Unix, Storage, and Backup teams for the South Australian Government Account from Project and Support.-Final approval on all changes across cross-functional teams, including technical work plans, backout plans, and troubleshooting procedures.-Responsible for leading a team located in Philippines.-Provide reports and governance directly to Account executives and to external clients on all aspects of account management.-Manage Team Leaders, Managers, across Cross-Functional capabilities to achieve company goals and highest level of support and delivered projects.-Governance meetings across all Capabilities for maintaining availability, resourcing, and training.-Senior Technical Lead to mentor others on how to approach and follow through projects, issues, and decision making including daily support issues.-Work with Senior Leaders on strategies, policies, and frameworks.-Responsible for firm adherence to process and SLAs and deal with escalations for any specific capability or customer escalation.-Liaise with Managers taking ownership to resolution of escalations.-Over 50 indirect Engineers -Fleet of 1500+ servers (Windows and ESX) across more than 60 sites

- Leading an international team for Business Transformation of implementation processes relating to projects from customer request to implementation. - Maintaining high level of product through the entire transformation and also project implementation.- BIM (Business Implementation Manger) which follows strict processes for implementations and decommissions for all Towers within the organization managing from beginning to end at HP with direct customer facing. This requires overseeing the entire process from beginning to end, directing teams as to what is required, holding meetings, feedback regarding tool and process. On-boarding new clients requiring excellent communication skills both written and verbal. Producing forecasts on pipeline work, direct communication with customers and holding training on process and how to use tools as required. Confirm client adheres to process and SLAs and deal with escalations for any specific tower or customer escalation.- BIM role requires a good understanding of Project Management principles, ability to clearly present and explain ideas to both internal and external teams, and the ability to deal with issues and tight deadlines.- Liaise with Project Managers taking ownership to resolution of escalations. BIM role requires a good understanding of Project Management principles, ability to clearly present and explain ideas to both internal and external teams, and the ability to deal with issues and tight deadlines.

- Primary Contact (SME) for Department of Planning, Transport, and Infrastructure (DPTI) Department of Primary Industries and Resources of South Australia (PIRSA), Department of Planning and Local Government (DPLG), Department of Water (DOW – Formerly DWLB), Department of Forestry. - Lead on ESXi remediation project for 111 hosts and over 3000 VM’s for Customer. To include re-design of infrastructure.- Final approval on all changes across cross-functional teams, including technical work plans, backout plans, and troubleshooting procedures.- Direct customer facing role with multiple Agencies, to include South Australian Government and Origin Energy- Mentor for coworkers- Ability to interact professionally with customer and coworkers, both in verbal and written- Maintaining, meeting, and adhering to strict SLA’s.- Comprehensive knowledge of the principles and methods of customer service.- Assist in Engineering solutions for Government agencies. IE: vSphere upgrades- Assist in solutions design and implementation: Reviewing of solutions, providing feedback.- Highly detailed experience in working with contracts and SLA’s pertaining to both SAG and also Commercial (Origin).- Continually maintain a strong working relationship with not only WPS co-workers but also with other Towers (SPG’s) within HP. Also continuing a strong relationship with DPTI, PIRSA, and other Clients that I was responsible for.Assist other SPG’s with my very diverse background regarding Operating Systems, Applications, and Databases.

As the Senior System administratorr esponsible for configuring, maintaining and troubleshooting of Windows, Linux, Centos, ZEN, VMWare Servers across WAN with offices in Adelaide, SA, Melbourne, Vic, Minneapolis, MN and Birmingham, UK with direct interaction with staff and Senior Management of each office

Contractor to assist in configuring, maintaining and troubleshooting of 150+ Windows Servers and systems reporting directly to the Manager of Systems Infrastructure. Research and Development of third party Security software