Daniel Harrold Email & Phone Number

Wellington, Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

• Customer Service:
• Acting as first point of contact to assist internal customers with IT issues and challenges.
• Proactively following the ISSP and associated technology roadmaps to ensure you have a view of how NEC utilises technology now and in the future.
• Provide informed advice to customers in regard to the technology choices that will assist the customer to achieve their business goals.
• Maintain an attitude to our customers that while being friendly, is always professional Incident Management:
• Provide second and third level general IT support to the NECs internal users.

Dubai

• Main point of contact for helpdesk and support activities
• Resolve IT support related issues and provide answers via face to face, over the telephone, via remote communications in a timely manner
• Installing and configuring computer hardware, operating systems and applications
• Maintaining and troubleshooting computer systems
• Installing, diagnosing and solving printer issues
• Following standard procedures and written instructions

Melbourne, Australia

• Physical work from delivery to implementation of IT equipment (racks, servers, network, etc)
• Built from the ground up environment, across two sites, where 40 racks were put in placeand over 400 pieces of hardware installed
• Neat and tidy cable management including fibre, copper and power
• Working and completing to a tight deadline with very high standards
• Ability to work from rack elevation diagrams and patch plans
• Network configuration, firmware upgrades and hard disk setups carried out on majority ofdevices

Melbourne Area, Australia

• Provided 1st & 2nd line support for over 5000 employees nationwide
• Answer and log calls using the companies RMS system and escalate them with reference tostandard SLA’s
• Support roll out of latest laptop hardware and operating system
• Provide excellent customer service either on the phone, in writing or in person

Aberdeen, United Kingdom

• 1st and 2nd line support for 1000’s of staff and students
• Setup, repair, troubleshoot and deploy new and old IT equipment throughout the campus andexternally
• Support 3rd line teams in the diagnosis of system issues and how best to implement solutions
• Engage with both staff and student to determine how best to support them
• Answer and log calls using the companies RMS system and escalate them with reference tostandard SLA’s
• Visit sites on campus to provide physical support whether installing hardware ortroubleshooting issues

Aberdeen, United Kingdom

• Supported the deployment of VMware vSphere Virtual Infrastructure for new productdevelopment project, housing 200+ servers
• Involved in the design, implementation and support of new company website helping furtherimprove the companies profile and image
• Design, implementation and constant support of Blackberry Enterprise Server
• Successfully deployed 70+ BlackBerry devices globally across the company and provideddaily support to users
• Created a web portal page in which client training could be delivered more effectively and inturn could be provided with more efficient support
• Deployed and maintained internal web resources which included a trainer’s blog, companyforum and wiki

Aberdeen, United Kingdom

• Ensured weekly backups were completed and changed
• Consistent hardware and software support to 100+ users both locally and remotely
• Configuration and administration of Active Directory within remote sites supporting 100+users
• Configuration and maintenance of McAfee ePolicy Orchestrator AntiVirus software whichhelped safeguard 300+ systems from potential intrusions and viruses
• System, Software and Network documentation
• Hardware support for approx 80 servers

Aberdeen, United Kingdom