Daniel Headley Email & Phone Number

Londonderry, NH, US

Manchester, New Hampshire, United States

Consult with ITS staff to support monitoring and/or mitigating software and platforms for accessibility, providing guidance on appropriate accessibility testing tools and interpreting test resultsConsult with ITS and business units on best practices and impacts on digital accessibility across digital content creation, visual/UX design, software and.

Manchester, NH

In May 2020, I was loaned out to what is now the ITS Accessibility and Digital Experience team as part of the shared capacity initiative to perform VPAT accessibility reviews. I became a full-time member of this team in November 2020 as an Accessibility Analyst.Provide on-site break/fix hardware, software, and network support for Staff, Faculty, and.

Daniel Webster College, Nashua NH

After Daniel Webster University declared bankruptcy in September of 2016 SNHU Stepped in and enabled us to continue to serve the students who were already on campus. We were all hired on as temporary employees, and I was fortunate in May 2017 to transition to a full-time permanent position with SNHU which coincided with the final shutdown of the Nashua.

Nashua, NH

Provided on-site break/fix hardware, software, and network support for Staff, Faculty, and StudentsManaged a team of 16 student workers that provided seven days a week helpdesk support to all Staff, Faculty, and Students during the academic year. Responsible for all aspects of the team, including hiring/firing, training, scheduling, and task.

Andover, MA

Provide on-site and remote break/fix support at Raytheon’s Andover MA facility for issues: Assist users with installing, upgrading, patching, and resolving issues with applications in the company standard software suite (e.g. Office, Java, SAP) Troubleshoot, diagnose and repair Raytheon HP laptops and desktops

Charlestown MA

Provide in-person and remote desktop support using LogMeIn Rescue to the varied customer base for issues: Perform new user account set-up, modifications, and permissions verification along with the setup of the user’s computer with job-specific required software (per local site contact), remote management agent as well as data backup and antivirus.

Seabrook, New Hampshire, United States

Designed and deployed a custom scripted installation using Microsoft Deployment Toolkit of Windows 7 Enterprise and the company standard software suite to over 60 laptops and desktops; saved two man-months of effort over manual deployment.

Lowell, MA

Managed IT design and build-out of a new office suite consolidating 2 offices and staff: Included design and placement of power and data jacks to create 3 new areas: a classroom for 10 students with a ceiling-mounted projector, a resource room, and a server closet with proper cooling, lighting and patch panels.

Burlington, Massachusetts, United States

Resolved direct customer and reseller issues, including: Setup and configuration of reseller control panel accounts and configuring DNS for Exchange 2003/2007 and Windows SharePoint Services Client email setup and configuration; resolution of email connectivity and delivery issuesAuthored documentation for resellers to manage their customers and another.

Nashua, New Hampshire, United States

Was hired to provide overnight support for the companies stock trade routing system during the time when the European Stock Markets were open for business.

Center Barnstead, New Hampshire, United States

I built and ran the IT systems for the family real estate business that was sold 2 years after my parents took it over from my father's family.