Daniel Heiberger Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Along with my regular day to day Customer Success duties, I as a Senior Customer Success Specialist... - Partner with marketing and product to conduct monthly internal technical sales enablement training. - Wrote, filmed, and edited product training tutorial videos for customer-facing knowledge base. - Mentored and trained new CS members throughout their new hire onboarding process. Ensuring new members understand best practices to properly educate OpenReel clientele. - Assisted in writing, QAing, and maintaining technical documentation and "how-to" content in customer facing knowledge base.

United States

My day-to-day Customer Success duties include... - Managing up to twenty client onboardings per week for the OpenReel software, recommending best practice workflows and advanced setups to accommodate client needs. - Consistently achieving an average of 9.5/10 for customer satisfaction surveys from small to mid to enterprise level clientele. - Troubleshooting technical issues with enterprise level clients both at a high and low level of technical aptitude of the OpenReel software. - Liaison for Sales demos and Account Management calls with client production teams in Fortune 500 and 100 companies.

Chicago

Audio Manager at PHMG: Experts in audio branding.Liaising with C level business professionals from companies of every size, shape and sector of the worldwide market; enhancing their caller experience by working collaboratively with multiple agency departments to deliver a custom Audio Brand. - Becoming well-versed in the power of audio branding, developing the knowledge to introduce businesses to the concept and help them understand how they can sound as good as they look - Acting as the main point of contact for every PHMG client to provide industry specific creations of their Audio Brand- Effectively communicating the features and benefits of our bespoke On-Hold Marketing, Auto Attendant and Out-of-Hours Messaging services to further enhance the overall caller experience- Responsible for delegating with Copywriters, Composers, Producers, and Engineers to skillfully deliver on-hold marketing messages that build brands, promote products and sell services tailored to each clients marketing goals- Operating under a variety of different timelines to ensure projects are finalized and implemented within the clientele's marketing objectives- Worked with clients to re-emphasize the value of branding and negotiate solutions to accommodate their marketing budgets

Greater Chicago Area

As the world’s largest independent training company, we provide training that changes lives. For companies of every size, that means continually upgrading the abilities of their employees so they stay competitive and boost their bottom lines. New Horizons training is the answer for individuals and businesses ready to upgrade themselves—no matter how far along they are in the process. We offer award-winning training solutions for every individual learning style and organizational need—based on the scope, location, and timing right for you.

University Of Illinois At Urbana-Champaign

Worked as a creative with six other individuals. Our task was to conceptualize, design, and write the creative content that would be presented to the client in March. The NSAC client this year was Tai Pei: frozen asian food. We as a creative team were pitching ideas to be finalized by our student leaders. Once these ideas were finalized, our next step was to create them and present them in our final plansbook for the client. Some examples of the content we created can be found below.

An eight week program where I and three other classmates worked with a local client, the East Central Illinois Refugee Mutual Assistance Center. Over the eight weeks we discussed client advertising/ marketing goals, devised a media and creative strategy appealing to the clients needs, and executed their media and creative needs. Below are three of our decks containing creative content, media budgets, and strategy, all of which were presented to the client.

West Chicago

My second summer interning at Epsilon, I continued to work alongside the Nissan Commercial Vehicle team. During my time there I established my relationship with the client, creative team, and data team becoming a resource for them when they needed it. Perhaps my most notable achievement was being responsible for kicking off an NCV Summer Marketing Campaign for both the creative and sales team. The campaign ran for a few weeks and I monitored the daily enrollments and sales changes to my Supervisor. When the campaign was finished, it proved to be the clients most profitable campaign of the year, driving in $220,000 in sales.

University Of Illinois At Champaign-Urbana

Team member involved in the creation of fresh creative concepts for our client, Snapple. Said concepts lead to the design and implementation of our creative executions for our Snapple advertising campaign. Below is our final plansbook we wrote to be presented to the client.

West Chicago

At Epsilon, I worked with our client Nissan and their account team in guaranteeing strategy, data analysis, campaign execution, and group collaboration remained smooth and effective. Working with two account teams, Retail and Commercial vehicles, I was tasked with several responsibilities that broadened and sharpened my skill set over the time of my internship. Such responsibilities included construction and presentation of a creative brief to the creative team, attendance of multiple client and internal meetings pertaining to creative, strategy, data analysis, etc, and creation of several presentations and documents to be used for internal referencing and client distribution. Among these responsibilities, most notably, I developed a strategy for a Direct Marketing campaign pertaining to the launch of the Nissan Versa Note, and pitched said strategy to my managers for professional evaluation.

University Of Illinois

Completed the Media Sales Certificate offered at the University of Illinois. The program requires completion of specific classes that focus on teaching students about what the sales industry is like, as well as what is expected of us in the industry. Lessons include conducting presentations for a client as a "sales pitch", creating a professional media kit for a specific vehicle, learning about the different types of mediums, as well as guest lectures from sales associates or executives who currently work in the industry.

University Of Illinois At Urbana-Champaign

Collaborated with fellow interns and devising a marketing/ advertising campaign for AT&T to increase brand awareness on campus. Primary and secondary research is conducted to assist in designing an advertising campaign. My direct position coincides with the creative team where I create slogans, print ads, maintain social media pages, and execute our other advertising strategies. We are allowed a $3,000 budget to appropriately execute this campaign. Periodically, I and three other team members gave a presentation of our progress and ideas to representatives from AT&T. This challenge was also a competition against five other universities, where each team hoped to be one of the two chosen to present for upper management, including the CEO.

University Of Illinois At Urbana-Champaign

Develop, create, and edit taglines, slogans, websites, brochures, or any other form of writing requested by our client. Clients consist of registered student organizations looking to further their name in the campus community.

Worked with other members to create, write, and perform original sketches to be performed in between acts. Sketches often relied on improvisation and were written under tight deadlines.

Coached and worked with teammates to help improve their communication, public speaking, and performances. Relayed information provided by the head coaches to the rest of the team. Often times I was placed in situations or events where I needed to adapt and step outside of my comfort zone to fill an empty position on the team.

Bachelor Of Science - Bs, Advertising

Education record