Daniel Heisler Email & Phone Number

São Leopoldo, Rio Grande Do Sul, Brazil

• Responsible for strategic and operational management of Accruent's Professional Services in the North America, South America, and Europe regions.Managed a team of 2 directors, 7 managers, and 50 delivery.
• Streamlined and scaled offer package pricing – automating quotes and eliminating time-consuming, custom opportunity management process for a large share of prospects.
• Transitioned service delivery price model from one-time to recurrent revenue.
• Launched weekly status calls with Sales Reps, Account Executives, and Services Directors to review pipeline and opportunities.
• Served as Country Manager in LATAM assisting with office ramp-up, recruiting programs and partnerships, and employee engagement and retention.

Newcastle Upon Tyne, England, United Kingdom

• Implementation of a strategic vision for global support teams, aiming to engage and add value to international clients.Guaranteeing compliance with Service Level Agreements (SLAs), supporting an Annual Recurring.
• Increased Customer Satisfaction scores from 75% to 90% and Customer Retention results from 90% to 95%.
• Expanded international support operation from 10 members in Brazil and UK to 40 members in 10 countries to accommodate the growing number of customers and products.
• Implemented weekend coverage extending support to 24/7.
• Launched a self-service – optimizing customer and employee time on FAQ solutions.
• Introduced Customer Audit process to collect feedback on products, services, and proposed solutions.

São Leopoldo, Rio Grande Do Sul, Brazil

• Deep understanding of global-scale customer usage of document management product functionalities.Optimization of customer usage, identification of gaps in delivery or support, and implementation of strategies to.
• Created the recurring-revenue services offer starting the transition from one-time to recurring revenue.
• Launched Voice of the Customer sessions to increase feedback on products and services.

São Leopoldo/RS - Brazil

São Leopoldo, Brazil

Porto Alegre, Rio Grande Do Sul, Brazil

Porto Alegre, Rio Grande Do Sul, Brazil

Novo Hamburgo, Rio Grande Do Sul, Brazil

Esteio, Rio Grande Do Sul, Brazil

Lajeado, Rio Grande Do Sul, Brazil

Lajeado, Rio Grande Do Sul, Brazil

Lajeado, Rio Grande Do Sul, Brazil

Santa Clara Do Sul, Rio Grande Do Sul, Brazil

Master Of Business Administration - Mba, Project Management

Bacharel, Engenharia Da Computação

Bachelor'S Degree, Information Technology

Student exchange program