Daniel Heller Email & Phone Number

Los Angeles, California, United States

• Managed day-to-day food and beverage operations, overseeing training, scheduling, budgeting, and development at Griffin Club Los Angeles.• Created unique hospitality experiences for diverse membership and guests, ensuring exceptional service and satisfaction.

Park City, Utah, United States

While serving as a Director of Food & Beverage, I oversee all aspects of club's food and beverage operations. In addition, I manage budget and financial performance of food and beverage department. I also establish and maintain robust relationships with suppliers and vendors to ensure availability of high-quality ingredients and products. I ensure compliance with health and safety regulations in all food and beverage operations. It is important to highlight that I resolve customer complaints and issues related to food and beverage services. I monitor and evaluate customer feedback to identify areas for improvement.My accomplishments within this role are following:• Supervised and guided food and beverage staff to maintain high standards of service and professionalism.• Developed and implemented strategies to enhance overall dining experience for members and guests.• Organized and executed special events by collaborating with other departments, such as event planning and marketing.• Implemented effective inventory management strategies to manage inventory levels and control operational costs.• Planned and executed menus for dining outlets, taking into consideration member preferences and dietary restrictions.

Kamas, Utah, United States

As an AGM / Director of Food & Beverage, I revamped menu to offer an enticing array of culinary options, capturing diverse tastes and preferences of clients. I also identified and implemented necessary changes to enhance programs and operations while collaborating with department heads. It is worth mentioning that I secured essential activities and services at facility by negotiating contracts/agreements with suppliers, promoters, and tenants. In addition, I fostered effective collaboration and communication between departments to optimize productivity and enhance customer satisfaction. Furthermore, I cultivated atmosphere of warmth and familiarity for both guests and staff members.A section of my key contributions includes:• Oversaw transformation of property into multifaceted events center, including a magnificent 1200-person concert hall, elegant fine dining space, vibrant bar and grill, and convenient community store stocked with essential groceries.• Recruited and trained dynamic team, ensuring exceptional service and expertise throughout venue.• Coordinated with department heads to thoroughly analyze different activities, operations, and sales reports.• Strengthened business after COVID-19 pandemic by providing comprehensive support to new owners, facilitating successful reopening of company.• Streamlined workflow and enhanced operational efficiency by establishing and implementing procedures/best practices.• Provided assistance to management in crafting annual / capital project budget for future repairs and enhancements to facility.• Delivered exceptional service to customers by consistently coordinating with culinary team, restaurant staff, and event staff.• Negotiated contracts with reputable vendors, marketing agencies, and promoters, fostering mutually beneficial partnerships.

Park City, Utah, United States

As a General Manager of Restaurants & Events, I ensured optimal financial management by formulating and executing budgets for multiple locations. I also formulated and enforced all COVID-19 policies and procedures in alignment with local and federal guidelines, safeguarding health and safety of all guests and employees. Moreover, I maintained accurate records of payroll information, processing hours worked, tips earned, time off taken, and vacation time utilized.My key successes in this role are:• Managed, led, and mentored proficient team to execute daily restaurant operations smoothly.• Orchestrated numerous memorable events and spectacular weddings at grand venue.• Supervised and streamlined inventory processes for multiple restaurant locations, banquets, and catering services.• Cultivated innovative and enticing menus for on-mountain dining venues, banquets, events, and catering, captivating guests with exceptional culinary experiences.

Waterloo-Cedar Falls Area

As an Assistant General Manager, I supervised beverage areas in absence of general manager, ensuring seamless execution of all operational activities. It was my responsibility to conduct comprehensive training programs for new employees. I also monitored and managed food & beverage operations by cooperating with Food & Beverage Director.Below are my key accomplishments from this role:• Supervised and led associates, effectively managing all daily operations.• Recruited, interviewed, and selected candidates for assistant management and hourly positions.• Executed all additional tasks delegated by Director and Manager of F&B.• Devised innovative marketing strategies by collaborating with management and enhancing departmental growth.