• Managed and planned organisation and scheduling of Singapore engineering team.• Coordinated company’s regional engineer training programs and meetings.• Instructed technical knowledge and skills training for regional distributors’ engineering teams.• Evaluated dispensing performance tests for existing and new projects to improve manufacturing processes.• Provided maintenance support for dispensing and automation systems for office and customers’ machinery.• Provided technical troubleshooting support at project sites or via tele-communications for regional customers, comprising of Singapore, Malaysia, Indonesia, Vietnam and Philippines.• Validated machinery setups and worked with local production teams on commissioning of project installations.• Collaborated with major machine-makers to integrate dispensing technology with their machinery.• Utilised statistical analysis like Hypothesis Testing, Pareto, DOE, Six Sigma, Regression modelling for optimisation of machine performance and root cause failure analysis.• Assisted Japan headquarters with technical support for English-speaking customers in United States and Mexico.• Assisted with translation and proof-reading of English presentation/exhibition materials for upper management.• Involved with sales and technical discussions with customers together with sales team.• Contributed creation of equipment and spares quotations for sales team.• Developed simplified equipment operating manuals for engineering team, distributors and customers.

• Discussed requirements and design expectations with clients.• Customised interior designs according to client’s requirements.• Modelled CAD drawings of floorplan layout and carpentry works for client’s visualisation of the design.• Negotiated and balanced design needs and cost to suit client’s budget with consideration to creative flair.• Coordinated with different material suppliers and contractors to carry out renovation of the projects.