• Maintained up-to-date knowledge of industry trends regarding cyber threats, vulnerabilities, and exploits.• Investigated information security breaches to identify vulnerabilities and evaluate damage.• Audited networks and security systems to identify vulnerabilities.• Learned about the latest security threats from blogs and online publications.• Built firewalls and encrypted data to secure confidential information.• Analyzed system logs to identify suspicious activities or anomalies.• Virtualization, administration, and persistence of Windows Server 2019, 2022, Linux, and Ubuntu.• Implementation and troubleshooting of protocols such as DNS and DHCP.• Performed checks for DC replication and troubleshot authentication issues.• Promoted continuous improvement for IT governance processes.• Developed disaster recovery plans in case of a major breach or attack on the organization's IT infrastructure.• Conducted penetration tests on networks, applications, databases, and other systems to identify security flaws.• Analyzed logs from various data sources to detect suspicious activity or anomalies.• Designed, implemented, and maintained security systems and controls.• Promoted security awareness among employees and clients to alleviate risks and breaches.• Analyzed system risk to identify and implement appropriate security countermeasures.• Worked closely with fellow security personnel to remedy and alleviate technology issues.• Implemented strong authentication methods across the organization's network environment.• Assisted with incident response activities, such as forensic analysis of compromised systems, and investigation of malicious activity.• Used penetration testing tools to identify weaknesses in security systems.• Maintained up-to-date knowledge of current threats within the cybersecurity landscape.• Maintained up-to-date knowledge of emerging technologies, trends, threats, and vulnerabilities in the cybersecurity space.

• Assisted in facilitating the company's needs in the design, implementation, management, and support of Microsoft Windows domains using Active Directory in a multi-domain infrastructure.• Created user and administrator accounts and managed access rights and authentication for users.• Managed the modification and implementation of GPOs.• Analyzed system logs to identify suspicious activities or anomalies.• Server patching, log analysis, and administrative functions performed for Windows Server 2019.• Implementation and troubleshooting of protocols such as DNS and DHCP.• Performed checks for DC replication and troubleshot authentication issues.• Managed the Remedy ticketing system and reduced the amount of tickets in the queue.• Promoted continuous improvement for IT governance processes.• Performed duties in a secure government environment with access to proprietary and confidential information; company operations held inside a Sensitive Compartmented Information Facility or SCIF.• Managed and maintained servers across multiple platforms, ensuring high availability and performance.• Administered user accounts, permissions, and access controls, enhancing security and compliance.• Diagnosed, troubleshot, and resolved hardware and system problems.• Job duties helped support military operations with a focus set on the Warfighter's mission.• Monitored system performance to ensure optimal operations and identified potential issues.• Set up user accounts, permissions, and passwords and defined network policies and procedures.• Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.• Maintained up-to-date knowledge of current trends in cybersecurity technologies, threats, and best practices.• Maintained up-to-date knowledge of emerging trends in the field of cybersecurity as well as best practices for defending against cyberattacks.

• Detail-oriented documentation of help desk tickets using the Remedy ticketing system.• Managed and processed an estimated 40 tickets daily for resolution and escalation.• Maintained proper organization and comprehensibility of tickets.• Provided technical assistance to customers over the phone and via email.• Performed system backups and restores for users and educated users on cloud backups.• Reviewed and monitored past and current tickets for changes and updates.• Actively participated in team meetings to discuss progress and improve processes.• Analyzed data from multiple sources to identify trends in customer support requests.• Resolved customer inquiries related to hardware, software, networking, and other IT issues.• Collaborated with internal teams to resolve escalated customer service issues.• Provided assistance to internal DOD employees with various technical inquiries and non-technical inquiries.• Developed and maintained positive customer relationships resulting in increased account services and expansion.• Delivered local and remote Tier 1 IT support for hardware and software to DOD personnel.• Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.• Assisted in the installation and configuration of software and the troubleshooting of applications such as Microsoft Teams, Microsoft Office 365, OneDrive, and Adobe.• Responded to technical issues regarding telephony systems.• Performed basic network patches and driver updates.• Identified networking information with PowerShell and assisted users and machines with the use of configuration manager.• Resolved various VPN technical issues.• Educated personnel on cybersecurity best practices.• Assisted in educating personnel on cybersecurity topics such as network etiquette and password management.• Maintained up-to-date knowledge of current trends in cybersecurity technologies, threats, and best practices.

• Provided support to maintain, troubleshoot, and repair multichannel transmission systems.• Installed, configured, and tested network hardware components such as routers, switches, modems, and amplifiers.• Conducted routine maintenance checks on equipment to ensure proper functioning.• Checked for interference from other sources on designated frequency bands.• Configured radio frequencies according to established protocols and standards.• Verified accuracy of data being transmitted over various networks.• Ensured that all safety procedures were followed during operations.• Participated in regular meetings with senior leadership to provide updates on team progress.• Coordinated with leaders and senior leaders on daily operations and facilitated information among team members• Successfully transmitted and received communication with orbiting satellites and converted satellite communications into user-friendly, operable interfaces.• Connected wires and cables to terminals and completed necessary paperwork for each work order.• Delegated daily tasks to team members to optimize group productivity.• Kept work areas clean, neat, and free of safety hazards to maximize efficiency.• Reviewed completed work to verify consistency, quality, and conformance.• Oversaw training and development programs to enhance team skills and knowledge.• Coordinated daily operations, ensuring team adherence to company policies and procedures.• Assisted in training personnel on cybersecurity topics such as phishing awareness and password management techniques.• Maintained up-to-date knowledge of current trends in cybersecurity technologies, threats, and best practices.• Maintained an up-to-date understanding of emerging threats, trends, and best practices in cybersecurity.• Participated in awareness programs designed to educate staff on best practices related to data privacy and cybersecurity principles.

• Provided support to maintain, troubleshoot, and repair multichannel transmission systems.• Performed analysis of communications signals using specialized software programs.• Performed tests on antennas and cables to detect any malfunctions or faults in the system.• Successfully conducted outdoor communication operations for a small company of twenty personnel while under volatile and rapidly changing conditions with a team of four personnel.• Monitored operations continually and thoroughly to ensure continual equipment up-time.• Successfully troubleshot satellite communication equipment and network communication devices of military personnel• Adapted to change in a constantly changing environment while supporting operations.• Relocated confidential, data-sensitive equipment from site to site without loss.• Quickly and efficiently set up site equipment, meeting the needs to provide communication for customers.• Managed the control and loss of multimillion-dollar equipment.• Coordinated team activities and delegated tasks to ensure efficient completion of projects.• Conducted regular performance reviews to assess individual team member progress.• Provided coaching and feedback on employee performance, encouraging professional development.• Maintained a positive work environment that promoted collaboration between team members.• Ensured compliance with all safety regulations in the workplace.• Participated in regular meetings with senior leadership to provide updates on team progress.• Ensured compliance with legal and regulatory requirements in all team activities.• Maintained up-to-date knowledge of current trends in cybersecurity technologies, threats, and best practices.• Participated in awareness programs designed to educate staff on best practices related to data privacy and cybersecurity principles.• Maintained up-to-date knowledge of emerging trends in the field of cybersecurity as well as best practices for defending against cyberattacks.

• Conducted training on personnel to target specific satellites to receive and transmit communications to achieve internet and VoIP availabilities.• Repaired faulty components within the multichannel transmission system.• Inspected system components and performed preventive maintenance or replacements to preserve system performance.• Provided support to maintain, troubleshoot, and repair multichannel transmission systems.• Performed analysis of communications signals using specialized software programs.• Monitored multiple communication channels for any irregularities or technical issues.• Installed, configured, and tested network hardware components such as routers, switches, modems, and amplifiers.• Conducted routine maintenance checks on equipment to ensure proper functioning.• Checked for interference from other sources on designated frequency bands.• Performed tests on antennas and cables to detect any malfunctions or faults in the system.• Verified accuracy of data being transmitted over various networks.• Ensured that all safety procedures were followed during operations.• Diagnosed complex problems related to the transmission system's performance.• Installed, set up, and repaired devices and system components.• Performed regular tests on systems to keep components functional.• Planned, installed, and maintained systems and performed repairs on malfunctioning systems.• Connected wires and cables to terminals.• Maintained up-to-date knowledge of current trends in cybersecurity technologies, threats, and best practices.• Participated in awareness programs designed to educate staff on best practices related to data privacy and cybersecurity principles.• Maintained an up-to-date understanding of emerging threats, trends, and best practices in cybersecurity.• Maintained up-to-date knowledge of emerging trends in the field of cybersecurity as well as best practices for defending against cyberattacks.

• Assisted in small office set-up by making CAT-5 cables and running cables through the office for network connectivity.• Maintained and operated Windows Server 2012 and VMWare.• Proficient with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and the troubleshooting of Microsoft Office applications.• Manned and sustained a Main Distribution Frame and supported many smaller IDFs and small office spaces; monitored the network infrastructure utilizing SNMPv3 and provided support to the SNMPv3 systems.• Supported end-users with network and device troubleshooting and diagnosis.• Utilized a mantrap in successful efforts to eliminate the possibility of intruders into a data-sensitive facility.• Supported over one hundred customers with troubleshooting and repairs with a small office space of eight rotating personnel.• Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.• Responded to customer inquiries via phone, email, or chat support.• Created user accounts on multiple platforms such as Windows Server 2008, 2012, and 2016 Active Directory.• Identified potential areas of improvement in existing processes related to help desk operations.• Ensured compliance with company standards regarding computer usage and security policies.• Provided guidance on best practices when dealing with IT-related incidents.• Supported customers with password resets and account customization.• Opened service tickets for clients, documenting user information and descriptions of problems.• Set up equipment for employee use, performing or properly installing cables, operating systems, or software.• Participated in awareness programs designed to educate staff on best practices related to data privacy and cybersecurity principles.• Trained staff on best practices in data protection and cybersecurity awareness.• Trained junior staff members on proper usage of the SIEM platform as well as general cybersecurity principles.

• Assisted in satellite connectivity communication operations to transmit data and VoIP capabilities.• Monitored multiple communication channels for any irregularities or technical issues.• Operated and maintained generator to sustain power to satellite transmission equipment.• Provided support to maintain, troubleshoot, and repair multichannel transmission systems.• Performed analysis of communications signals using specialized software programs.• Conducted routine maintenance checks on equipment to ensure proper functioning.• Configured radio frequencies according to established protocols and standards.• Verified accuracy of data being transmitted over various networks.• Ensured that all safety procedures were followed during operations.• Operated various types of computer-aided control consoles.• Diagnosed complex problems related to the transmission system's performance.• Inspected system components and performed preventive maintenance or replacements to preserve system performance.• Performed regular tests on systems to keep components functional.• Conducted research on emerging technology trends in the field of cybersecurity.• Maintained up-to-date knowledge of current trends in cybersecurity technologies, threats, and best practices.• Maintained current knowledge of applicable laws, regulations, standards, and best practices related to cybersecurity.• Participated in ongoing training sessions related to current trends in physical and cybersecurity.• Maintained up-to-date knowledge of industry best practices and standards related to information assurance and cybersecurity.• Participated in awareness programs designed to educate staff on best practices related to data privacy and cybersecurity principles.