Daniel Hilligas Email & Phone Number

Arlington, Virginia, US

• Responsible for planning and overseeing projects to ensure they are completed in a timely fashion
• Plans and designates project resources, monitors progress, and keeps stakeholders informed the entire way
• Works directly and proactively with the Network Enterprise Center (NEC) teams and coordinators, as well as, with end users to ensure maximum effective use is made of IT tools, techniques, and methodologies in.
• Provides support and expertise for assigned areas and maintains current knowledge of relevant hardware and software applications and technologies
• Ensure adherence to procedural requirements
• Works relationships to include technical and managerial personnel at all organizational levels of the NEC

Chantilly, Virginia, US

• Managed teams that provided technical assistance to computer system and network users
• Managed a team of support personnel who troubleshoot IT issues
• Implemented policies and procedures regarding how problems were identified, received, documented, distributed, and corrected
• Ensured maximum issue resolution in minimum time to meet Service Level Agreements
• Evaluated new information systems products or services and suggested changes to existing products or services to better aide the end user
• Communicated and presented authoritative interpretations and guidance to the Commander, management officials, supervisors and lower level security specialists

• Supported sustainment contracts for mission critical systems including vehicle and cargo inspection systems (VACIS), radiation portal monitor detection systems (RPM) and explosive detection systems (Reveal EDS).
• Configured Computers, Programmable Logic Controllers and Human Machine Interfaces (HMI's) with latest operating code
• Conducted maintenance on complex electrical & mechanical equipment including gamma-ray imaging systems, radiation portal monitors, and x-ray explosive detection systems
• Managed vendors, maintained repair schedules, and coordinated all repair activities in priority sequence to ensure adherence to all service level agreements (SLAs)
• Liaison between Field Service and customer points of contact to provide phone support and scheduling work activities
• Entered and updated Help Calls into Maximo or Salesforce (Maintenance database)

• Provided organizational maintenance for multiple networked flight simulator systems, visual displays, PC-based image generation computer systems, and audio hardware; as well as a variety of interface and peripheral.
• Responsible for troubleshooting and repairing analog and digital electronics within the system, subsystems and on the component level
• Managed key control and badge system systems to maintain physical security in accordance with proper regulations and policies
• Supported the design and integration of electrical/electronic circuits and assemblies related to simulation equipment.
• Maintain security filing systems of both classified and unclassified data according to regulations.
• Worked from schematics, engineering drawings, and written or verbal instructions to troubleshoot and repair manned modules, networking, and electrical issues.