Daniel Hinton Email & Phone Number

Reading, Reading, United Kingdom

Reading, England, United Kingdom

Wokingham

I am at the forefront of the fitness and wellbeing centre, driving operational excellence and maximising business growth opportunities by delivering an exceptional customer experience, focusing on quality, clinical and commercial needs. I lead and continually develop a multi-disciplined team to guarantee full capabilities, positive attitudes and enthusiasm for the brand to create commercial opportunities. I engage with the team and articulate key messages to embed business priorities and… Show more I am at the forefront of the fitness and wellbeing centre, driving operational excellence and maximising business growth opportunities by delivering an exceptional customer experience, focusing on quality, clinical and commercial needs. I lead and continually develop a multi-disciplined team to guarantee full capabilities, positive attitudes and enthusiasm for the brand to create commercial opportunities. I engage with the team and articulate key messages to embed business priorities and deliver essential updates. I create a safe operating environment by controlling employee conduct and client behaviour within the centre. I have full ownership of financial, HR, payroll and membership administration.My contributions include:• Increased memberships by 200 in four months.• Implemented better service and refurbished changing rooms.• Complied with health & safety by embedding policies. Show less

Newbury

In a similar role to above, I focused on driving commercial success and member retention for a sister centre using strategies to generate growth in revenue generating services across subscriptions, food & beverages, retail, beauty retreat, creche and junior programming. I analysed feedback from member satisfaction surveys to implement action plans designed to resolve any highlighted issues. I retained a talented team including any third parties to put in place the right capabilities… Show more In a similar role to above, I focused on driving commercial success and member retention for a sister centre using strategies to generate growth in revenue generating services across subscriptions, food & beverages, retail, beauty retreat, creche and junior programming. I analysed feedback from member satisfaction surveys to implement action plans designed to resolve any highlighted issues. I retained a talented team including any third parties to put in place the right capabilities, attitude and enthusiasm to deliver commercial success and champion the brand.Some of my key achievements included:• Improved business revenue performance in managed departments.• Increased net member figures through engagement campaigns.• Assumed the role of the General Manager during any absence.• Delivered annual targets via management of site and P&L account.• Successful in delivering revenue above YTD budget• Grew net memberships to 238 against a budget of 34. Show less

Wokingham, United Kingdom

I managed all aspects of the health club, orchestrating technical aspects of fitness provision to motivationally leading a service-driven multi-disciplined team. I had full reign over P&L, monthly financial reporting and planning, membership sales and retention. I maximised direct reporting resources through effective staff management and employee engagement, whilst focusing on safety control.Some of my key achievements included:• Transformed a loss-making club to deliver EBITDA… Show more I managed all aspects of the health club, orchestrating technical aspects of fitness provision to motivationally leading a service-driven multi-disciplined team. I had full reign over P&L, monthly financial reporting and planning, membership sales and retention. I maximised direct reporting resources through effective staff management and employee engagement, whilst focusing on safety control.Some of my key achievements included:• Transformed a loss-making club to deliver EBITDA target.• Guaranteed high standards of quality and customer service.• Formed successful marketing and promotional strategies.• Built a high performing team using cost-effective resourcing.• Rolled-out action plans to resolve any operational issues.• Trained all staff to complete regular risk assessments. Show less

Henley On Thames

I focused on generating membership sales and client retention by incorporating key revenue generating services into the centre, including food & beverage, leading a team to generate new business. I guaranteed an exceptional customer experience across memberships and other services to retain current members, analysing data from monthly member satisfaction surveys to define engagement strategies. I relayed any key changes to services to the team based on surveys to improve monthly… Show more I focused on generating membership sales and client retention by incorporating key revenue generating services into the centre, including food & beverage, leading a team to generate new business. I guaranteed an exceptional customer experience across memberships and other services to retain current members, analysing data from monthly member satisfaction surveys to define engagement strategies. I relayed any key changes to services to the team based on surveys to improve monthly scores.Some of my key achievements included:• Delivered a net member movement of 313 during tenure.• Secured approval to implement actions to resolve competitor issues.• Achieved target via a corporate business pipeline with local businesses.• Increased awareness using member and local community social events. Show less

Henley On Thames

I led on all aspects of fitness safety, programming and proactive sale of personal training and individual programming, group programming and studio classes. I focused on delivering against budgeted revenue and EBITDA whilst facilitating a wider fitness and wellbeing offering. I delegated workloads to a member-facing team to guarantee excellent customer service delivery. I engaged with members to conduct individual fitness assessments, plan tailored nutritional and fitness development… Show more I led on all aspects of fitness safety, programming and proactive sale of personal training and individual programming, group programming and studio classes. I focused on delivering against budgeted revenue and EBITDA whilst facilitating a wider fitness and wellbeing offering. I delegated workloads to a member-facing team to guarantee excellent customer service delivery. I engaged with members to conduct individual fitness assessments, plan tailored nutritional and fitness development programmes.Some of my key achievements included:• Achieved financial targets using strategic business thinking.• Controlled all costs against or below budgets and opportunities.• Advocated health & wellbeing using knowledge and excellence.• Formed a strong team with the right capabilities in place.• Promoted to a deputy general management role. Show less