Daniel Hoff Email & Phone Number

Auckland, Nz

Auckland, New Zealand

• A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing and preventive maintenance.• Previous client service experience• Understanding of Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365 and virtualisation technologies.• Knowledge of TCP/IP, Cloud Technologies, and IT security• Experience in managing network and firewall.• Good documentation skills• Sound logical diagnostic ability

Auckland, New Zealand

* Managing Active Directory Domain Services on windows.* Configuring, Installation and Monitoring IOS devices.* Managing and maintaining Meraki, Jamf and Mosyle (MDM).* Managing and maintaining Access Point management- Ruckus, Aruba, Aerohive.* Print Server management and installation through papercut.* Managing and maintaining NAS.* Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.* Inspect LAN infrastructure and fix minor or major problems/bugs.* Test and configure software and maintain and repair hardware and peripheral devices.* Managing web filtering through Linewize.* Managing and maintaining Google Apps Directory Sync.* Evaluate network performance and find ways of improvement.* Coordinate with network services and information systems groups.* Backing-up switch configuration through putty on monthly basis.* Connect users to networks and train on facilities and applications.* Workaround if incident cannot be resolved.* Record technical issues and solutions logs using ConnectWise.* Receive and prioritize issues and forwards using escalation procedures.* Conduct remote troubleshooting.* Create technical documentation and manuals.

Auckland, New Zealand

-Respond to phone calls and emails in relation to technical support-Work to given Service Level Agreements and KPI's-Problem solve and troubleshoot issues in a timely manner-Multitask-Worked with a professional attitude while with clients over the phone-Escalate issues to the appropriate teams when necessary

Auckland, New Zealand

-Post migration assistance-Basic Infrastructure support-Level 1 end user support-Assisted with new building network checks-Documenting equipment

Diploma In Cloud Management, Information Technology, Level 7

New Zealand Diploma In Systems Administration, Information Technology, Level 6

Module 1: Install, upgrade, migrate, configure & troubleshoot Windows Client OS Module 2: Configure & install DNS, WINS, DHCP, network.

New Zealand Diploma In Information Technology Technical Support, Level 5

Module 1: PC Hardware & Software Installation, Repair & Support Module 2: Networking Concepts and Server Administration Module 3: Internet.