As a litigation case handler at SSE plc, I manage a case load of about 50 cases in the end to end post litigation process, recovering debt from customers who have defaulted on their energy bills. I have been working in this field for over six years, and I have developed a wealth of knowledge and experience in dealing with defences, part admissions, and counter claims.I have a keen interest in data and trend analysis, which enables me to be proactive in my decision making and to communicate and negotiate with customers from a position of strength. I also have strong problem solving and communication skills, which I use to write effective witness statements, applications, and settlements. My goal is to achieve the best outcome for the company and the customer, while maintaining a high standard of professionalism and integrity.