Experienced Freelance Graphic Designer / Artist available for work on commission.Creative solutions for print and the web.Leaflets, posters, brochures, corporate ID, magazines, websites, digital illustration and bespoke hand-drawn portraits.

Identifying parts required for service & repair work, placing orders through our DMS/Suppliers’ systemsRaising Back Order Notifications on delayed parts.Pre picking of parts 48 hours in advance.Meeting core parts KPI’s daily.Ensuring all incoming stock ties in with orders & are allocated to their specific job.Ensuring robust parts return process is followed.Liaising with Technicians and Service AdvisorsManaging parts stockSupporting warranty claimsAssisting Service AdvisorsHandling Aftersales Customers

KEY RESPONSIBILITIES * Meet and exceed sales targets by providing a consultative sales solution to internal and external customers.* Deliver the necessary level of sales by establishing customers’ needs for required parts through conversations, diagnosis and recommendations as appropriate.* Communicating relevant promotions and offers to customers.* Proactively identify new customers, and build an effective and profitable relationship.* Retain existing customers through effective customer management techniques.* Maintain electronic and paper records, ensuring they are up-to-date at all times.* Promote and maintain a high standard of customer satisfaction in line with manufacturers expectations.* Being fully conversant with procedures within the parts department.* I regularly cover our Van delivery drivers annual leave and sickness (MULTI DROP) covering Norwich and the whole of Norfolk excluding Kings Lynn area. We only have 1 van covering South Norfolk (Mon/Wed/Fri) and North Norfolk (Tue/Thurs). Everyone else hates it (team of 6 advisors) so I always offer to do it as it makes a good change from being on phone / in the office and is nice to get out and about and meet customers face to face whilst delivering parts.* Assist with quarterly stock check. (Massive team effort)* Regularly cover goods in and out. Organising daily delivery of parts collaborating with driver ensuring parts are dispatched in a timely manor daily. Checking in parts for internal workshop jobs and stock, locating n/stk items and updating bin locations on Kerridge. Reporting on any stock damages or losses.* Liaising and maintaining a brilliant working relationship with the manufacturer.

• Organise preparation, book in valets, internal mechanical work and arranging any external work required for part exchanges and any vehicles bought in, ensuring the most appropriate repair methods for any cosmetic damage identified and most cost effective repair method whilst keeping in line with Land Rover Approved standards prior to display on forecourt.• Used Car Progress chasing / following up on preparation work from sale to delivery• Responsible for all photographs and video uploads for all used car display • Responsible for trade stock and getting it to auction • Up-keep of display for trading standards including finance examples• Daily support of the Sales Manager• Marketing support for used cars / website maintenance / price changes, cross referencing across systems• Upkeep of sales pitch display, physical price changes on vehicles

Organise and handle customer vehicle collections and part exchange handovers, delivering an experience that exceeds customer expectations whilst ensuring any issues are dealt with professionally and problems resolved quickly and efficiently.ACHIEVEMENTS: Winner of 2014 CarShop Awards, Contributed Most: Customer Experience employee of the year.

• Delivering a consistent high quality of service for every customer.• Handling and resolving all customer after sales contact, working alongside the Customer Experience Manager, escalating issues when required.• Maintaining an excellent understanding of appropriate legislation in relation to the selling of used vehicles. To be familiar with the terms of all customer policies and products.• Assisting the Customer Experience manager to achieve the store Customer Experience budget, highlighting risk and looking to make the most effective and efficient use of Company finances to ensure customer issues are resolved.• Maintaining accurate records of customer contact using the complaints system and manage outstanding issues that require resolution in line with the Company’s customer complaints procedure.

• Imaging (video & photography) of Vehicles prior to dispatch to CarShop sites, for upload to company website, ensuring consistency of images in line with organisational e-commerce guidelines.• Having help set up for the Norwich store opening in 2012, I have overseen the transition of imaging to the central prep centre in Leighton Buzzard implementing and training a new team.

• Responsible for overseeing the concept, design and graphic artwork for fruit label designs for the UK, Europe, South Africa, Middle East and Asia markets from concept stages through to pre-press / production.• Provided assistance with design of online artwork and traditional marketing materials: brochures, flyers, web banners, photo manipulation, trade show exhibits/stands etc....• Liaising closely with Sales and Marketing and Label Production Departments, as well as external suppliers and over-seas offices regarding artwork related issues via telephone and email.• Provided Apple Mac system software support for UK and US offices.• Responsible for all relevant admin / filing for the Graphics department both digitally and hard copies including raising purchase orders for all company stationary and printing plates for production.ACHIEVEMENTS• Team of the year winner 2006 and nominated several times for employee of the quarter award.• In 2005 went to the US head office in California to help with Graphics / Pre-press / Apple Mac training.