Providing technical supports to around 11000 end users on hardware, software and all IT related issues with a view to try and resolve the issue on the call for a first time fix. ·         Undertaken training on various computer programs and software such as SCCM, Citrix, Active Directory, Service Now, Landesk Uptime, solarwinds and All Microsoft office programs. ·         Complete various Service Requests within the required timescale to meet SLA'S ·         Event Monitoring of network and servers on out of hour shifts ·         Major incident management coms to stake holders and all end users ·         Flexible working on a 24/7 shift pattern ·         Mentoring of new staff, training on all processes and requests and event monitoring