●Provided remote IT support for ~36000 HHSC employees and an agent for the tier 1/2 consolidated help desk. Coordinated and/or reviewed and prioritized incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identified and logged the type of problem and monitored the status to ensure a timely resolution using agency incident tracking software (Remedy) for all calls. Escalated difficult problems to a higher level of support.● Helped set up user profiles on client-systems, interacted with directory structures; reset passwords; interacted with departmental groups. Coordinated the update of computers and applications. Maintained computer and hardware inventory records for new and surplus equipment. Prepared reports on systems efficiency and utilization. Participated in user acceptance testing prior to deployment of new hardware and software.● Consistent top performer in metrics such as call time (lowest average), first call resolve (highest average), and customer satisfaction (highest average, survey emailed after each call). Helped with the deployment and support of the Vaccine Allocation and Ordering System (VAOS), which allowed publicly funded hospitals and clinics to order the vaccine through HHSC.

●Provided customer service to hundreds of individuals daily with a flexible schedule. ● Certified with Food Handlers Card in both the states of New York and Texas.●Worked my way up to assistant manager within a few months of Employment. Performing responsibilities opening and closing the store.

● Provided customer service through the Deli section of the supermarket.● Flexible schedule working any day of the week and time that the store was open. ● Available to work most holidays if needed.

● Provided customer service through the flower department contracted out of Home Depot.● Flexible schedule working any day of the week and time that the store was open. ● Available to work most holidays if needed.