Daniel Howells Email & Phone Number

Summerville, Sc, Us

As a QA Engineer II, my main focus is based on systems behavior. I specialize in Behavioral-Driven Development (BDD).QA Engineer II responsibilities: - Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.- Create detailed, comprehensive, and well-structured test plans and test cases.- Estimate, prioritize, plan, and coordinate testing activities.- Design, develop and execute automation scripts using open-source tools.- Identify, record, document thoroughly, and track bugs.- Perform thorough regression testing when bugs are resolved.- Develop and apply testing processes for new and existing products to meet client needs.- Liaise with internal teams (e.g. developers and product managers) to identify system requirements.- Monitor debugging process results.- Investigate the causes of non-conforming software and train users to implement solutions.- Track quality assurance metrics, like defect densities and open defect counts.- Stay up-to-date with new testing tools and test strategies.- IT Onboarding- IT Training- Technical supportScrum Master responsibilities: - Facilitate: Ensures that the Scrum process is rigorously followed. This includes Sprint Planning, Daily Standup, Sprint Review, and Sprint Retrospective.- Remove impediments: Identifying and removing any impediments,- Coach the team: Coaching the team on Scrum principles and practices. - Protect the team: Protect the team from outside distractions and interruptions.- Facilitate communication: Ensuring clear communication between the team.- Ensure transparency: Ensuring that the team's progress is transparent.Other responsibilities: Product Solutions TeamWe work to manage the product board across multiple teams. We work with internal clients to understand their needs, create the solution vision and roadmap, define requirements, and guide work through the development cycle.

Richmond, Virginia Area

I'm responsible for the quality assurance stage of the software development cycle. I conduct automated (Python) and manual tests to ensure the software created by developers is fit for purpose and any bugs or issues are removed before it gets deployed.Responsibilities: - Review requirements, specifications and technical design documents to provide timely and meaningful feedback.- Create detailed, comprehensive and well-structured test plans and test cases.- Estimate, prioritize, plan and coordinate testing activities.- Design, develop and execute automation scripts using open source tools.- Identify, record, document thoroughly and track bugs.- Perform thorough regression testing when bugs are resolved.- Develop and apply testing processes for new and existing products to meet client needs.- Liaise with internal teams (e.g. developers and product managers) to identify system requirements.- Monitor debugging process results.- Investigate the causes of non-conforming software and train users to implement solutions.- Track quality assurance metrics, like defect densities and open defect counts.- Stay up-to-date with new testing tools and test strategies.- Other responsibilities include Scrum master and managing Jira to ensure the team follows the agile values.Other responsibilities: Product Solutions Facilitator: - Coordinate sprints.- Facilitate internal communication and effective collaboration.- Work with product owners to handle backlogs and new requests.- Resolve conflicts and remove obstacles that occur.- Help teams implement changes effectively.- Troubleshoot technical issues for internal and external users

I conducted testing on our websites to identify and resolve bugs, defects, and other potential issues.Duties/Responsibilities:- Review and analyze system specifications - Collaborate with Dev Engineers to develop effective strategies and test plans - Execute test cases (manual) and analyze results - Evaluate product code according to specifications - Create logs to document testing phases and defects - Report bugs and errors to development teams - Help troubleshoot technical issues - Conduct post-release/ post-implementation testing - Work with cross-functional teams to ensure quality throughout the software development lifecycle

The number one priority for this role is to support the associates who will directly report to you. In this role you will be responsible for the coaching, development, performance and engagement of your associates. You will be tasked with supporting you people and removing any barriers that prevent them from demonstrating the Amazon CS Contact Tenets on every contact.The ideal Team Manager understands that supporting their people is the most critical role they perform, to achieve this they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them and invest time in developing them. They build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class service.You will be responsible for using quantitative and qualitative data to identify opportunities to coach your people and celebrate their success. As a single threaded leader you will take care of all elements of your associates’ satisfaction and engagement at work, including communication and management of their scheduling, ownership of their payroll and taking action on emerging issues.

Cape Town Area, South Africa

As an AWS CS Technical Lead you are responsible for ensuring that front line Technical Customer Service Associates (TCSAs) are setup for success. You will provide coaching and training as need to help the TCSAs meet their performance metrics. You will field the customer e-mail and phone contacts and interface with other AWS groups to drive resolution on issues that cannot be solved by your immediate team. You will be the Subject Matter Expert that TCSAs look to for advice and guidance on best practices in AWS Customer Service. You will work with exceptionally driven, customer focused Associates and Premium Support Engineers. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.- Owning escalated customer contacts and leading the effort to satisfactorily resolve them.- Performing deep dive analysis on selected customer contacts to gather lessons learned, then use that information to update internal reference materials and processes.- Providing prompt, efficient, detailed, customer-oriented service to AWS customers.- Working with other customer support teams to ensure a consistent and high-quality level of support- Driving projects that improve support-related processes.- Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams. - Acting as an advocate for our customer, reporting and acting on observed areas for improvement.- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. - Assisting with customer communication during AWS critical launches and support events. - Assuming responsibility for developing detailed knowledge about specific product lines and features. - Making sure internal knowledge reference pages are updated. - Ensuring the front line Technical CSAs are adequately trained at all times.

Cape Town Area, South Africa

Delivering world class customer service to all customers of Amazon Web Services Globally.As an AWS Support Associate, you field customer e-mail and phone support contacts, interface with AWS Technical Support Reps, and represent Amazon and AWS as you will interact directly with our customer community to resolve support issues.You work with exceptionally driven, customer-obsessed customer service associates and leadership.In addition, your responsibilities will include, but will not be limited to, the following:- Providing prompt, efficient, detailed and high quality customer-oriented service to AWS customers.- Working with other customer support teams to ensure a consistent and high-quality level of support.- Being a voice and advocate for our customers when something doesn’t feel right.- Driving projects that improve support-related processes.- Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.- Assuming responsibility for developing detailed knowledge about specific product lines and features.- Making sure internal knowledge reference pages are updated.- Working with customer support teams to ensure a consistent and high-quality level of support.- Working with our customers to understand how they are using our services, and providing feedback to business and development teams.

Cape Town Area, South Africa

As a sales executive at GM we provide a complete range of vehicles that aim to satisfy customers’ needs and surpass their expectations. • Sell vehicles in order to meet set targets.• Prospect new and existing customers.• Ensure sold vehicles are properly prepared for delivery.• Assist with invoicing of vehicles (paperwork).• Deliver vehicles according to company standards.• Assist customers in obtaining vehicle finance.• Fulfill internal online training requirements.• Deliver excellent customer service & ensure industry Customer services targets are met on a monthly

Cape Town Area, South Africa

Marketing And Sales

Matriculation