Daniel Hunter Email & Phone Number

Livermore, CA, US

San Francisco Bay Area

San Francisco Bay Area

• Partner with senior management to create, develop, and lead a solid Data Migration team to align with the company’s vision.
• Lead team on daily activities related to complex data migration requests escalated by Support team via internal ticketing system, phone, and email.
• Identify and engineer solutions to resolve complex issues for customers.
• Partner with multiple departments and work effectively to achieve solutions on technical problems.
• Improved ticket process by developing standardized practices and procedures.
• Create scripts to facilitate the normalization of data and import automation.

Dublin, California

• Provided excellent customer service and advanced technical support to customer inquiries amid a live call center.
• Created tickets and simultaneously responded to live customer support needs via chat, phone, and email requests.
• Interpreted the needs of customers and provided solutions in a timely manner while demonstrating a high level of patience and professionalism.
• Effectively managed conflicting priorities under demanding workload and distractions to achieve department goals.

San Francisco Bay Area

• Provided advanced technical assistance on client computers by responding to service requests locally and remotely via phone, email and online web tools.
• Performed complex installations and configurations of operating systems, new hardware/software upgrades and computer security applications.
• Successfully identified, troubleshot, and resolved intricate system and network problems on customer equipment.
• Restored data, operating systems, files, documents, and drivers.
• Evaluated customer operations and recommended system maintenance upgrades and provided training on systems.
• Scheduled client appointments and product replacement logistics.

San Francisco Bay Area

• Conceptualized, planned, and executed designs for a wide range of website properties.
• Implemented designs, including experimentation and multiple iterations.
• Stored, retrieved, and manipulated data for analysis of system capabilities.
• Consulted regularly with customers on project status, proposals, and technical issues.
• Identified and eliminated website bugs to improve the user experience.
• Designed key user interface flows to improve overall information architecture.

San Bruno, CA

• Provided exceptional customer service to patients and physicians by resolving claim requests in a timely and accurate manner; escalated complaints accordingly.
• Completed and processed all necessary insurance forms and program applications.
• Processed monthly reports for department performance.
• Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
• Provided all necessary documentation to expedite payments including demographic, authorizations, physician referrals, and National Provider Identification (NPI) number.
• Communicated and coordinated with inter-departmental associates to obtain appropriate medical records as they relate to the reimbursement process.