Daniel I. Email & Phone Number

United Kingdom

London, England, United Kingdom

● Regularly monitoring and inspecting blocks and estates across the country.● Procuring, monitoring and managing terms of all contracts to ensure standards are met.● Fostering relationships with clients, residents, and addressing their concerns● Work with the acquisitions team to ensure the seamless transition of new entities● Ensuring properties remain compliant with all Health and Safety regulations● Enforcing lease covenants, observing health and safety requirements, and ensuring compliance with regulations● Responding to emergency issues, arranging repairs, and troubleshooting problems on-site● Effective communication, holding difficult conversations, and building relationships with key stakeholders

London, England, United Kingdom

● Ensuring property portfolio of 900+ mixed tenure units are efficiently managed in line with the landlord and tenant act 1985. Anticipating, monitoring, and resolving issues.● Manage reported maintenance issues in a timely and efficient manner while communicating with affected parties.● Attend regular high-profile estate and case management meeting to discuss complex and challenging assets● Working with the building safety team to deliver a co-ordinated, compliant approach to health and safety across the portfolio. Ensuring a satisfactory rating on EWS1 is achieved and all recommendations if any is undertaken and completed in a timely manner.● Implementation and management of the Section 20 process in respect of all planned major works. ● Attend development meetings for new builds in the pipeline and provide input in anticipation of wider management issues and leasehold specific requirements.● Take overall ownership of communal defect resolution. Work closely with defect teams to oversee and develop a proactive and customer focused defect and aftercare service. ● Taking responsibility for the preparation and setting of service charge budgets ensuring that it is devised compliantly and appropriately in line with service charge code of practice. ● Review draft service charge accounts and liaise with the accounts department regarding certification and distribution of charges. Prepare accompanying notes and issuing Section 20b Notices where required

● Manage a portfolio of residential properties across 7 London boroughs. Carry out scheduled estate inspections, asset reviews, routine testing and fire procedures, including health and safety risk assessments● Build and maintain a positive rapport with internal and external stakeholders, including local authorities, internal procurement teams, contractors and management companies● Manage all operational and financial aspects of portfolio● Implement cyclical maintenance and reactive repairs, ensuring value for money and excellent financial contract management● Manage 5 concierge and caretakers to provide an enhanced customer experience on both high profile properties and estates.● Produce regular reports and frequently present insurance claims on behalf of the organisation that relate to communal and residential maintenance issues, with a focus on accurate record-keeping and good communication on cases. ● Ensure customer satisfaction and expectations are maintained to a high standard. This includes chairing and attending estate and RMC meetings, arranging community events and resident experience days.● Manage leaseholds queries and complaints by interpreting leasehold legislation and other legal documentation, as well as observing internal policies and procedures to provide resolutions● Understand and prepare complex service charge budgets, with the skills to explain results to a diverse group of customers and stakeholders. I monitor expenditure to ensure sufficient funds areavailable to cover all necessary repairs/works required following regular inspections which relies on my understanding of good stock conditions, building structures and components.● Prepare specifications and manage estate service contracts for communal cleaning, grounds maintenance, window cleaning and bulk refuse.

London, United Kingdom

● Managed and maintained a portfolio of over 600 properties with differing sizes and complexities across London and Essex in accordance with RICS Codes of Practice, ARMA rules.● Oversaw tasks and projects delegated to the property management team to ensure deadlines were met.● Attend residents AGMs and directors meetings● Managed budgets and overall expenditure for developments, producing forecasts and reports.● Manged complex major works and carried out the Section 20 consultation process.● Liaised with the lettings department to ensure smooth move ins and check outs● Managed cleaners, caretakers, maintenance and landscape contractors in line with contracts and SLAs.● Managed communal ASB issues in line with company policy and local legislation● Ensured all H&S concerns were reported, recorded and escalated in line with company policy● Requested bailiff warrants and attended court on behalf of the organisation where breaches of tenancies● Carried out data collection and performance reviews in order to provide regular reports to the senior leadership team● Carried new starter induction and training in order to support the management team with onboarding and provided consistent processes and methods throughout the organisation

Hackney

• Instructing and liaising with building, maintenance and building services contractors• Ensuring accurate records are kept including spread sheets and database management• Providing timely and accurate reports of all managed properties• Creating regular reports on works in progress for the senior management team and director• Managing payments rent, contractor invoices and arrears• Acting as the primary contact for tenants and dealing with day to day and responsive issues• Inspecting properties and identifying works for completion by landlord or tenant.• Arranging day to day repairs, planned maintenance, void repairs and health and safety projects.• Ensuring programmed estate inspections take place and to ensure issues arising from these inspections are dealt with and concluded in a timely manner.• Arranging appointments between staff, contractors and residents within set SLA’s to ensure that compliance is at its best• Delivering excellent, high quality customer facing services by providing a high quality and responsive service.• To ensure all properties are certificated and have relevant documentation i.e. Gas safe certificate, EPC, etc.• Understanding the importance of health and safety for tenants, staff and contractors. Ensuring to raise any concerns with necessary members of staff, recording issues and getting them resolved.• Tackle and reduce the effects of anti-social behaviour on estates and in communal areas, dealing with issues such as abandoned vehicles, bulk rubbish, graffiti and misuse of communal areas.• Serving section notices

Hackney

• Providing a high level of customer service and assisting customers with making suitable product choices.• Offering informed and impartial advice on product and service ranges and answering customer queries.• Providing informative, knowledgeable product demonstrations to customers and assessing their needs.• Working successfully within a team to ensure designated team and individual targets are always met.• Identifying sales opportunities and using skilled methods to close deals and up selling suitable products.• Exercising excellent listening skills, identifying customer’s needs and responding to all of them promptly.

Hackney

• Dealing with tenants in person and over the telephone• Negotiate / Liaise with landlords and tenants• Answering calls and dealing with enquires • To achieve personal targets and assists the back office with property management targets.

Bond Street

• Maintain excellent store standards at all times • Achieve customer service target levels• Using sales and promotion skills to sell specific products with the store • Building excellent seller to buyer relationship• Deal with customers in a friendly and positive manner• Deal with disputes and customer complaints in a constructive and positive way.

Pre-Access, Information Technology

City And Guilds, Information Technology, Pass

Nvq Level 3, Vehicle Maintenance And Repair Technologies, Pass

Gcse