Daniel Inocencio Email and Phone Number

Develop and automated a process for validating SCCM, MDT, WS1 to work against existing factory code.• Took metrics to reduce imaging cycle time going to factory.• Trained Sr Engineers on automation and validation, gathered reports to provide to Management.• Provided quarterly metrics performance on issues found in factory to management.• With the success of Automation reduced issue to 2 percent.• Setup a lab infrastructure to perform work remotely during COVID.• Training on MS Intune imaging.• Created guides and documents for team.

Automation Development and statistics reports.• Worked closely with Developers on automation.• Documented Test cases and with metrics addressed issues to improve.• Established a network that included rack and computers and server.• Setup KVM, PDU and power.• With successful automation reduced the cycle time in the Factory.• Tested Images, Operating systems, drivers, BIOS, firmware.• Provided Quarterly metrics on performance and changes with Developers.

Services for a Web based portal “Image Direct” an online image creation tool.• Provided Web seminars to Dell customers on the use of DIA, once known as ImageBuilder.• Assisted Dell customers with the success of creating new images.• Responsible for the training and mentoring of a support group for a call center DIA, SCCM, MDT.• Engineered customer images so that they were compliant with factory code and reduced cycle time by 20%.• Worked with Project Managers on receiving order data and confirming E2E validation passed.