Daniel Isaac Email & Phone Number

Toronto, Ontario, Canada

+ Manage the design, project management, and execution of Meridian suite of applications for SolidCAD Accruent Technical Team across Canada and the United States (Nutrien, TELUS, Canadian Coast Guard, STM)+ Improve Accruent Technical Team's product knowledge, pre-sales skills, and execution process through coaching+ Creating marketing and technical content to support the SolidCAD Accruent team, including blogs, proposals, webinars, and project plans+ Assist existing clients with user adoption and success planning+ Provide pre-sales technical demonstrations and support for potential customers

Toronto, Canada Area

+ Responsible for the implementation of the Accruent Meridian EDM software suite across multiple Enterprise-class organizations. (TELUS, Canadian Coast Guard, STM)+ Creating both Marketing and Technical content to support the SolidCAD Accruent Team. (i.e., Blogs, proposals, webinars, project plans)+ Leading customer-facing projects, providing training and demonstrations to customers Canada-wide.

Toronto, Ontario, Canada

+ Implemented features, providing technical expertise, training, and facilitating knowledge transfer to new clients.+ Responsible for creating support policies and procedures. Ensure customers receive excellent service by enforcing standards and SLA policies.+ Administration of the Zendesk platforms and integrations. Creation of new workflows, triggers, and templates to maximize the efficiency of the support team.+ Validation and reporting of customer-reported bugs and issues. Sync with Development, QA, and Product team leads to deliver trending issues and high priority concerns.+ Reported to the Executive team with support analytics (Zendesk Explore). Produced weekly reporting against support metrics and maintain Geckoboard dashboards.

North York, Toronto

+ Managed Fortune 500 customer installations, upgrades, and day-to-day application issues. (i.e., Bank of America, JPMC, Costco, Wells Fargo, Citi Bank)+ Provided debugging and analysis of qualified system issues (front end and back end) for cloud-hosted and on-premise sites, leading to an 85% customer retention rate over the last three years.+ Worked closely with Customer App Support teams to integrate Blueprint with their existing applications via native support and middleware. (Tasktop, OpsHub, JIRA, TFS, ALM, SSO, and email)+ Collaborated with the Blueprint Development and Quality Assurance teams to move issues through the software release process via JIRA and Slack.

Toronto, Canada Area

+ Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.+ Delivered thorough QA testing reports that determined product quality and release readiness.+ Designed and implemented testing tools and programs addressing areas including software scenarios, desktop/mobile UI functionality, error/bug tests and usability.

Markham, Ontario, Canada

+ Responsible for 3D Performance /Compute/ Competitive Analysis focused on Mainstream Discreet Graphics and APU Technology+ Creation of marketing collateral for Product launches and initiatives for Press and OEM consumption (Reviewer's Guides and White papers)+ Tasked with high-level hardware and software troubleshooting, QA, and debugging.+ Charged with building and maintaining Automation scripts (Perl, Python, and HTML).+ Design and presentation of internal reports for various marketing and engineering teams in extremely time-sensitive situations.

Markham, Ontario, Canada

+ Technical validation and Quality Assurance of the complete AMD platform ecosystem, including motherboards, memory, and power supplies across AMD graphics products.+ Creation of internal test plans for the AMD Certification program.+ Relationship management of large OEM partners by providing feedback on product development, road map guidance, and the resolution of critical issues

Markham, Ontario, Canada

+ Provided high-level technical support to OEM's, system builders, and VIP media contacts.+ Presented marketing materials and hosted training seminars at various Industry shows (Intel Developer Forums, Siggraph, and System Integrator Shows).